The Building Blocks of a Top-notch Presentation

At least as important as a general knack for public speaking, is the ability to deliver a persuasive presentation. Business leaders are regularly called upon to inform and enlighten (among others) employees, clients, and prospective investors, and the ability to convey one’s ideas successfully to a wide variety of stakeholders is a hallmark of exemplary leadership.

The most important guiding principle is to know your stuff; if you have done your research in advance and know the topic you’ll be discussing inside-out, you’ll be able to both cover the essentials, and readily respond to questions and comments from the audience. That said, it sure helps to know what sort of people you’ll be addressing.

Familiarize yourself with the audience.

The best presentations take shape well in advance of a speaker’s scheduled appearance. Ideally, not only should a presenter be physically ready (i.e. well rested, nourished, and properly equipped); s/he should also have conducted a reasonable amount of advance research into the audience. What are the wants and needs of the people who will be listening to you? What are their priorities? What are they optimistic/anxious about? What information will they be most interested to hear? If you’re a presenter who likes to sprinkle in the odd joke, what sort of humour do you think will elicit a favourable response from this crowd?

Start strong.

Some presenters like to begin with a short anecdote; others prefer a punchy opening statement, rhetorical question, or a description of a commonly held belief that, to channel 19th-century wordsmith Mark Twain, “just ain’t so.” (You could even open by laying out the aspects of the misconception, asking “How often have you all heard this story?”, and then explain why it is erroneous.)

Your immediate priority should be to grab your audience’s attention. If necessary, introduce yourself and establish your qualifications. But keep this preliminary step brief (one or two sentences), and then get right to the point.

Punctuate your presentation.

Once you have captured the attention of the audience, your next challenge is to maintain it until you’ve finished. Inexperienced presenters often make the mistake of bombarding viewers with information in large tranches, rather than breaking it down into digestible fragments that leave listeners a moment to process what they’re hearing, and try to reconcile it with their pre-existing views.

A strategy that works fairly well is to partition major concepts with quotes, either from inspirational figures, or from experts in a field of knowledge that is relevant to the content of the presentation. Quotes can also be used as evidence or testimony that reinforces the message you hope to convey.

Encourage participation.

The question is a valuable item in the toolkit of an effective presenter. Questions can be open-ended, require a yes-or-no response, or take the form of a multiple-choice poll. (“Raise your hand if you believe X? What about Y? What about Z?”)

However, not all questions are useful. Avoid loaded questions unless they contain a misconception you aim to dispel; for example, “How many of you think sports cars are fun to drive?” already suggests a reply. Queries with obvious answers will also tend to nullify the participatory effect, since few members of the audience will need to actually pause and reflect before responding.

Tell a story.

Cherokee novelist Thomas King wrote “The truth about stories, is that that’s all we are.” Indeed, human civilization is built on them. The bulk of the collective knowledge we have at our disposal—from scientific theories to news, history, literature, and the arts—take the form of stories, conveyed through a vast array of media and languages, that have evolved and been modified over time.

With that in mind, it should come as no surprise that one of the most effective ways to engage an audience is through narrative. Financial advisor Suze Orman, a denizen of the cable networks, likes to recount her personal rags-to-riches journey during her speeches, which has the added benefit of establishing her credibility as a surmounter of major financial obstacles. Alternatively, your story could offer a description of an experience you had, an account of a significant historical event, or the anticipated result of a policy change you advocate. In any case, choose a narrative that is relevant to the topic at hand, and that is likely to resonate with your audience.

Averting Disaster – Do Your Research (Part 2)

When close to 1000 hours of work have gone into designing and marketing a product and suddenly, because of legal complications, the product has to be completely rebranded – where does one begin?

The following story is true. Certain names and details have been altered to protect the privacy and integrity of those involved.  Read Part 1 of the article.

Step 1 – Scramble

Upon receiving the news that The Tea Council had to be retooled, three things happened almost immediately. The first was our project manager had a brief meeting with each individual involved in the project and asked us what was necessary and what was possible based on what needed to be rebranded. He asked specifically if it could be done in a week. The second thing that happened almost instantly was a decision was made on what to now call the conference. It was changed to “The Tea Lovers Summit”. Finally, an email blast (about 40,000 emails) was sent to everyone who had already signed up for, or purchased, the summit explaining that it was being pushed back by one week.

Step 2 – Rethink Possible

My initial reaction was that it couldn’t be done. For my part, I would have been responsible for removing any mention of the term “the tea council” from both audio and video of all content materials. When I considered that I had already put in 100 hours of work and had to contemplate the host of the conference potentially redoing or scrapping several interviews, I thought there was no way it could be done along the desired timeline. Upon deeper reflection, I thought about removing most of the work from my own time and allowing most of the work to fall on my computer’s shoulders.

It takes far longer to grow a hedge than it does to trim it. Removing any specific mention of “the Tea Council” didn’t mean listening through and completely reediting the interviews or completely building a new video – the processes that are the most time consuming – it meant just chopping off a few bits and making a new file. Luckily the lawyers did a lot of the work for me. Transcripts of every presentation, which had already been done by our team, were handed over to the summit presenter’s lawyers and were then transferred over the Council on Teas legal team for review so as to determine what kind of verbiage would need to be omitted from the presentations. We discovered that the Tea Council was only ever specifically mentioned during the introduction and outro of every presentation. I had the presenter record a standard introduction that used the new moniker for the conference, which I then replaced with all the previous introductions, and simply cut any mention of the conference should it have happened an the end of the presentation. This meant that almost 99% of the presentation stayed in tact. From there it was a simple replacement of the audio from the videos with the new presentation audio, instead of building a brand new video from scratch.

Step 3 – Prepare For a Few Sleepless Nights

Besides all the work on my end, there was the website which thankfully didn’t have to be rebuilt, only migrated. All the copy had to be changed, and with all the banners and logos the style was fine and only the wording had to be tinkered with slightly. Getting all the content back out took a mere 3 days, and most of that work was my computer rendering new files - I simply had to be around to set it up and execute it.

The Fallout

At the end of the day we had all our materials approved and ready for the new launch a solid 48 hours before the conference was finally released to the public. Dealing exclusively digitally meant that no manufactured products had to go to waste. Ultimately, what it amounted to was nothing more than 24 hours of unwarranted panic because of course it was possible to rebrand the entire conference. All it takes to do anything is a competent team, assured in their own strengths, with the commitment to get the job done. Admittedly, the conference did not achieve the lofty expectations we had initially set out with, but we learned what our team was capable of when put under duress – and the response was nothing short of splendid. Furthermore, we learned a very valuable lesson – before you do anything, do your research.

How To Use a Virtual Assistant in Your Business

We still might be a few years away from robot butlers, but that doesn't mean we can't put technology to work to help our businesses. We're talking about virtual assistants. These are outsourced contractors who, through the magic of the internet, can perform tasks from research, making appointments and even customer service without having to be local.

They mostly work from their own home, which can help you cut down on office overhead. They are freelancers with a specific skill set that is needed by your company. Whether it is a virtual content writer or virtual administrative assistant, many business owners are discovering the benefits of working across the internet.

Here are the advantages to think of when hiring a virtual assistant.

Accounting:

A virtual assistant makes a perfect bookkeeper. If you have set up an online bookkeeping system for your business, then there is no reason why you can't share that with a remote accountant. Not only can a virtual assistant maintain your financial records but they can also follow up on unpaid invoices or outstanding bills. You obviously need to work with a reputable person if you're going to turn over your financial information - this is not someone you should find on Craigslist. Instead, look for a professional company who handles this type of work.

Competitive and Customer Research:

You know how easy it is to get lost in online research. One minute you're looking up relevant information about your competitor and the next you're watching YouTube videos of baby pandas. Why not let a virtual assistant handle your online research chores? You can task them with an assignment and set them loose across the Internet. This type of research can cover everything from finding your next blog topic to seeing what new products are coming onto the market that relate to your business. They could also research other businesses or investors to help prep you for a meeting.

Database Management:

Hopefully your business will grow by leaps and bounds very quickly. If so, then your customer relationship database will also be expanding. Not only will you need an easy to access contact list of vendors and business associates but you'll also have a customer email database to manage. With access to your servers, a virtual assistant trained in this type of work can make sure your lists are up to date and error free.

Travel:

If traveling is part of your business then you'll certainly want to keep an eye on your travel expenses. There are plenty of amazing deals on hotels, flights and rental cars to be had out there in cyberland. Do you have the time to sort through it all? A virtual assistant can make all the arrangements and find you the best deals.

Once you've used a virtual assistant for even the simplest of tasks, you'll find that you have more time to focus on building your business instead of running it.  

How to get a Distributor to Represent your New Product

You could have the most amazing product on the planet but without proper distribution to get that item out into the marketplace, you're going to end up with a warehouse full of inventory wasting away. The right distributor will get your product to as many potential customers as possible but how can you find that partner?

The following steps should provide an informative road map for picking a distributor for your new product.

Step 1: Do Your Research

Find out who is distributing similar types of products in your area. The big brand name players handle their own distribution, but as a small business start-up you should be able to find many options in your neck of the woods. You can also ask for recommendations from other business owners. Another great resource is an industry trade show. You're sure to make many contacts there for potential distributors.

Step 2: Set Up Interviews

Once you've narrowed down your list to the top picks, you'll want to set up meetings to pitch your product. Keep in mind that you're looking for a viable partner not someone who is just going through the motions of shipping your product from one outlet to another. You want them to be excited about the product that you're offering. If you don't get a strong sense of their dedication then they're not going to be the right partner for you. 

Step 3: Get the Stats

As you get down to the top candidates, you'll want them to "sell" you on their abilities. Ask for previous sales figures, marketing campaigns and how much reach they'll have across the country. Can this distributor roll out a product nationwide or are they restricted to a single coast region?

Step 4: Crunch the Numbers

A distribution fee will be factored in as a percentage of your production costs. The key is to keep those costs down in order to improve your profit margins. You might find that the distributors you are considering are all offering the same rates. However, a one or two percentage point difference can add up to substantial savings.

Step 5: Work Out the Process

You want to clear about expectations on both sides. How will you get your product to the distributor? What will the payment structures be? Who will be handling quality control and tracking? 

Step 6: Check References

Finally, you'll want to follow up on the references provided by your distributor candidates. Call up those businesses and find out how effective those distributors have been. Make sure to ask about any problems they might have had.

The best decision to make is an informed one!

Easy Ways to Monitor Your Competition

Researching your competitors is important as it becomes an integral part of your company’s business strategy. By being able to track the top players in your industry, you can use that information to help improve your own services, gain new customers and increase your market share.  When doing competitive research, companies need to:

·         Understand what their competition is doing and how successful they are.

·         Identify the strategies your main competitors are using to increase sales.

In these times, it’s not that hard to keep abreast on what’s going on in the industry and especially your competitors.  If you don’t know what they are up to, then you can’t position your brand differently and won’t be able to convince potential customers as to why they should do business with you. Here are a few simple ways to keep tabs on your closest competitors:

·         Analyze your competitors’ websites. Your competitors’ websites will tell you a lot in regards to their sales and marketing strategy. Using online tools, you can review what keywords or phrases they are getting found for and targeting, analyze their backlink strategy and take a look at their editorial content. Sign up for their newsletters, and create a news alert to get their press releases. Your competitors’ website is the best place to learn about any new products or services that are launched. 

·         Follow their social media accounts. By signing for their Facebook, Linkedin, and Twitter accounts, you will be able to be follow any updates about your competitors in real-time. Don’t only sign up for the main company accounts, but also identify key employees and sign up to follow their personal accounts. For example: you can keep track of who is leaving or getting hired using LinkedIn.  Social media platforms have created some transparency, allowing you to be updated on all your competitors quickly.

·         Use Google Alerts. Google Alerts is a great tool for the entrepreneur. It allows you to scan the internet for you and emails you any updates related to keywords or phrases that you choose.  You can even enter common keywords for both your companies and see which website has the most reach. This is a great way to see what prospects and customers are saying about you or your competitors.   

The benefits of tracking and analyzing your competition can range from maintaining high search engine rankings, stealing market share or identifying weaknesses in your competitors’ services. This information helps your prepare strategically as to what your competitors are up to and how your industry is evolving. Remember, information is power, and doing competitive research can only help your company move ahead.

4 Mistakes That New Bloggers Make When Starting a Blog

With the changes that Google has recently implemented to their search algorithm, content marketing has become the newest buzz word. Instead of driving traffic using Search Engine Optimization (SEO) tactics, websites that post a lot of great content on their website are becoming more successful in getting higher rankings.  Having a blog on your website has become one of the best tactics any marketer can use to stand out from the crowd and also attract the attention of search engines.

 Much like a Twitter or Facebook account, a blog is another way to reach out to a vast global audience. Blogs can also lend great support for a business not only to direct new customers to a web store but also provide great content to keep loyal customers coming back for more.

However, just because it is easy to set up a blog doesn’t mean every blog will be a success. Here are some common mistakes that new bloggers make and you should avoid:

Copying Content

There is an abundance of resources available all across the internet to support your blog but that doesn’t mean you should just be cutting and pasting a bunch of articles. You should always strive to have original content.

That doesn’t mean you can’t be inspired by an article or video to write a post. In fact, you can even use that post as link on your site. Many search engines want to provide their users with quality content, and they check if the information that you provide isn’t a duplicate from another site. If you’re running a business blog and don’t fancy yourself  good at writing, there are plenty of talented writers who can help create 100% original content for your blog.

Diving In Without Research

To get the most out of a blog you need to do a little research. From a technical standpoint you could literally start a blog within seconds by registering a name on one of the easy blog sites like Wordpress or BlogSpot. Then what?   Find out how a blog works in terms of links, pings, tools and how to drive traffic. You should also be looking for the various blog networks that you can plug your blog into. This will help you spread the good news of your blogging efforts.

Cluttered Layout

A blog is not a scrapbook. Yet, some new bloggers try to crowd as much of the “whiz bang” features onto their blog as possible. Take it slow. Just as you should be researching where your blog should live, you should also research the various templates you have at your disposal for layout options.

Start with what appeals to you. Is it easy to find what you’re looking for on a site? Can you quickly access archive material? Is the font pleasing to view? What’s great about blogs is that the layout designer will also get credit. Look for that credit at the bottom of your favorite blog and use that for a reference for your own blog.

Boring Headlines

A blog is the sum of all its posts. Those posts begin with a strong headline. Consider every time you pick up a magazine or newspaper: Isn’t it the headline which first grabs your attention? That’s what you should aim for with your own blog posts. Asking questions is always a good way to pull a reader into a blog. Keep it simple but make it original.

How to Choose a Law Firm for Your Small Business

As the owner of a new small business you’ll be taking on a lot of responsibilities. In your role as boss, it will be your final decisions that impact your staff and the direction you want the business to take. While it might feel at times as if you’ve taken the weight of the world on your shoulders, you can (and should) add to your team with a qualified attorney. Developing a working relationship with an attorney who understands your business will be vital to your success. The following are some helpful hints to help you pick the right law firm.

1)      Start With a Recommendation

When you open up your business you’ll be entering into a community of your peers - other business owners who have been through your situation. These fellow owners can are great resources for solving any challenges that you might face. This network can answer any business related questions that you might have. Start by asking about the law firm they use. Getting recommendations from business owners is the best way to start researching the law firm that will be perfect for your needs. Keep in mind that just because someone recommends a law firm doesn’t mean you have to hire that firm. You’re just asking for names.

2)      Write Out Your Vision

You might have created some sort of business plan for your investors, but your vision of where you want your business to go is something less formal. This is a document that you can use to strategize with an attorney. This vision can help you choose the right law firm based on that firm’s experience. For instance, you might want to franchise your business so you should be looking for a lawyer with expertise in that field. The same holds true for expanding your business globally. Does the law firm have offices in other cities or countries?

3)      Research

Just as your business will need a website, every prospective law firm you’re looking into will have their own internet presence as well. This will be your first impression of the law firm and can tell you a lot about how they handle their business. Once you enter into discussions about retaining the services of a law firm you’ll be given the opportunity to follow-up with their references. Make those calls.

4)      Factor In the Costs

Billing practices vary from one lawyer to another. Many new business owners have gotten quite a shock from their first legal bill when they are charged for a quick phone call or email response. Remember that lawyers make their living through billable hours. When you develop a strong relationship with a law firm the “nit-picking” of hours charged might not become such a big issue. However, you should be aware of all the fees up front and what a lawyer expects to bill you for. Additionally, all these fees should be in writing.

Even if you are a freelancer or a home business, there will be a situation where you will need to use the services of a corporate lawyer. This could range from needing legal advice, or it could be to draft up contracts and agreements. Either way, it's always a good idea to retain the services of a corporate lawyer in case any unexpected situations come up.