Your Personal Brand - Managing Your Online Reputation

A strong and well defined online presence can certainly move the “needle” when it comes to determining the success of a company. In many ways, your company brand is an extension of your own personal reputation – especially if you own a consultancy. For all the good resources and opportunities that the internet provides it can also be a place where negative reviews can have a lasting impact. Can you control what is said about your brand online? Here are some helpful hints about managing your online reputation.

Google Yourself

The only way to know what is being said about your company is to dive into a Google search. However, the occasional search won’t be enough to fortify your interests. Set up a Google Alert which can send you daily updates about any topic you create. This is a perfect way of staying on topic of mentions in blogs, articles or websites. Take advantage of Google Alerts, a free notification service by Google that tracks any keyword online and notifies you anytime there is an article related to that keyword.

Optimize Your Brand

Just because someone types your brand name into a search engine doesn’t automatically guarantee a positive result. What might appear at the top of a search engine ranking could be a negative reviewed from a disgruntled customer. When you consider that a recent study found that 89% of click throughs occur from the first page of a Google search, then you can see the importance of optimizing those results towards more positive trending. Search Engine Optimization or SEO is an area you should focus on for your online marketing campaign. The key is tracing back the links to your business from negative sources and improving the positive responses. There are many resources that can help you improve your rankings. It’s another proactive approach that should be at the top of your to-do list.

Make Social Media Your Friend

Anyone with a passing glance at the internet will no doubt come across some of the dozens of prominent social media networks. These areas are quickly becoming the “hot spots” where internet users spend most of their time online. You need to develop a strong presence for your brand on these sites as well. Facebook, Twitter, LinkedIn and Pinterest are all viable places where you can develop positive brand reputation.

Offer Quality Content

No matter what type of product or service you are selling online there is an opportunity to build out your brand by providing quality content for online users. An informative article or blog posts that relates to your brand which has been properly optimized can be picked up by search engines and draw traffic back to your site. That can only happen if you make an effort to create engaging content. If you feel that your writing skills are lacking, there are plenty of talented writers who can help deliver the kind of fresh content your website needs for strong SEO.

Finally, try to maintain a positive impact offline as well. A negative news story about your company can push all the hard work right off the first page rankings. By staying active in your local community, you can create positive buzz in on the local news front.

How Online PR Can Affect Your Ecommerce Sales

As the saying goes, the only bad publicity is no publicity. That’s a common refrain shared among PR folks and there is a grain of truth in that saying. Unless your target audience is aware of your business it will be extremely difficult to generate sales. That applies to a corner dry cleaner or an ecommerce site. Every business is dependent upon buzz and a good reputation. And the best way to generate that buzz is through positive press mentions. But you shouldn’t stop there. Good PR can come in many forms, especially through social media.

In this age, no one can ignore the fact that being online is a must for any business.   Gone are the days when your customers turn to actual yellow pages or pay attention to a TV ad to find what they need. Now most folks head to Google or ask their friends online to find just what they are looking for. What they will find could be your business ranked at the top of the search engine listings thanks to positive PR. Here are some ideas for generating that kind of proactive response:

Get involved in your target market’s community

Not every company can become an official sponsor of the Olympic Games but they can become a sponsor of the local youth hockey team or get involved with charity drives. All of those ideas can create positive a positive reputation that your business cares about the community you are targeting. Even if your market is nationwide, you can sponsor events or even athletes to build brand reputation. Start researching the interests and passions of your target market and see if you can find a way to get your brand involved in a positive way. Your involvement can often be mentioned by news organizations reporting on these causes. That’s terrific publicity.

Get to know your local TV news station

A good way to generate brand visibility is taking advantage of your local TV station. Many stations are affiliates of a larger channel so by promoting your PR angle; you have a higher chance of getting features, especially if it’s unusual. You can also re-post the news feature through YouTube and generate a lot of views. News producers need to fill up that programming with interesting features and not just the headline stories. Could you pitch an unusual segment to a local news producer? Suppose you have an ecommerce business that offers housecleaning products. You could pitch a segment about how your product can remove any stain in any home. If you can’t, then the winner will receive free cleaning services for life. Bottom line: think of how you can promote your business by providing something unusual that makes your company stand out.  

Get involved in online discussions

If your business is already attracting customers then it’s a safe bet those customers are talking about you to their friends or online. One of the most popular and largest online review sites is Yelp. Not only are they offering reviews for restaurants, but there are reviews for just about any other kind of business.

You need to plug into the various online communities to find out what is being said about your business. Set up a Google Alert for your company – this enables you to receive notifications if your company is being mentioned online. If you stumble upon a forum that your target market uses heavily, get involved. If someone has a problem with your company, go into customer service mode and try to fix their issue.

Easy Ways to Monitor Your Competition

Researching your competitors is important as it becomes an integral part of your company’s business strategy. By being able to track the top players in your industry, you can use that information to help improve your own services, gain new customers and increase your market share.  When doing competitive research, companies need to:

·         Understand what their competition is doing and how successful they are.

·         Identify the strategies your main competitors are using to increase sales.

In these times, it’s not that hard to keep abreast on what’s going on in the industry and especially your competitors.  If you don’t know what they are up to, then you can’t position your brand differently and won’t be able to convince potential customers as to why they should do business with you. Here are a few simple ways to keep tabs on your closest competitors:

·         Analyze your competitors’ websites. Your competitors’ websites will tell you a lot in regards to their sales and marketing strategy. Using online tools, you can review what keywords or phrases they are getting found for and targeting, analyze their backlink strategy and take a look at their editorial content. Sign up for their newsletters, and create a news alert to get their press releases. Your competitors’ website is the best place to learn about any new products or services that are launched. 

·         Follow their social media accounts. By signing for their Facebook, Linkedin, and Twitter accounts, you will be able to be follow any updates about your competitors in real-time. Don’t only sign up for the main company accounts, but also identify key employees and sign up to follow their personal accounts. For example: you can keep track of who is leaving or getting hired using LinkedIn.  Social media platforms have created some transparency, allowing you to be updated on all your competitors quickly.

·         Use Google Alerts. Google Alerts is a great tool for the entrepreneur. It allows you to scan the internet for you and emails you any updates related to keywords or phrases that you choose.  You can even enter common keywords for both your companies and see which website has the most reach. This is a great way to see what prospects and customers are saying about you or your competitors.   

The benefits of tracking and analyzing your competition can range from maintaining high search engine rankings, stealing market share or identifying weaknesses in your competitors’ services. This information helps your prepare strategically as to what your competitors are up to and how your industry is evolving. Remember, information is power, and doing competitive research can only help your company move ahead.