How Online PR Can Affect Your Ecommerce Sales

As the saying goes, the only bad publicity is no publicity. That’s a common refrain shared among PR folks and there is a grain of truth in that saying. Unless your target audience is aware of your business it will be extremely difficult to generate sales. That applies to a corner dry cleaner or an ecommerce site. Every business is dependent upon buzz and a good reputation. And the best way to generate that buzz is through positive press mentions. But you shouldn’t stop there. Good PR can come in many forms, especially through social media.

In this age, no one can ignore the fact that being online is a must for any business.   Gone are the days when your customers turn to actual yellow pages or pay attention to a TV ad to find what they need. Now most folks head to Google or ask their friends online to find just what they are looking for. What they will find could be your business ranked at the top of the search engine listings thanks to positive PR. Here are some ideas for generating that kind of proactive response:

Get involved in your target market’s community

Not every company can become an official sponsor of the Olympic Games but they can become a sponsor of the local youth hockey team or get involved with charity drives. All of those ideas can create positive a positive reputation that your business cares about the community you are targeting. Even if your market is nationwide, you can sponsor events or even athletes to build brand reputation. Start researching the interests and passions of your target market and see if you can find a way to get your brand involved in a positive way. Your involvement can often be mentioned by news organizations reporting on these causes. That’s terrific publicity.

Get to know your local TV news station

A good way to generate brand visibility is taking advantage of your local TV station. Many stations are affiliates of a larger channel so by promoting your PR angle; you have a higher chance of getting features, especially if it’s unusual. You can also re-post the news feature through YouTube and generate a lot of views. News producers need to fill up that programming with interesting features and not just the headline stories. Could you pitch an unusual segment to a local news producer? Suppose you have an ecommerce business that offers housecleaning products. You could pitch a segment about how your product can remove any stain in any home. If you can’t, then the winner will receive free cleaning services for life. Bottom line: think of how you can promote your business by providing something unusual that makes your company stand out.  

Get involved in online discussions

If your business is already attracting customers then it’s a safe bet those customers are talking about you to their friends or online. One of the most popular and largest online review sites is Yelp. Not only are they offering reviews for restaurants, but there are reviews for just about any other kind of business.

You need to plug into the various online communities to find out what is being said about your business. Set up a Google Alert for your company – this enables you to receive notifications if your company is being mentioned online. If you stumble upon a forum that your target market uses heavily, get involved. If someone has a problem with your company, go into customer service mode and try to fix their issue.

15 Great Guerilla Marketing Ideas for Startups

The term ‘guerilla filmmaking’ refers to creating a film or video with the barest of resources. That same principle applies to guerilla marketing. This is where a small business can latch onto a simple idea to get the word out about their goods or services. Startups benefit the most from a positive guerilla marketing campaign because of their potential to generate a “big splash” without huge marketing dollars. Here are 15 great guerilla marketing ideas for startups:

1) Put Themes to Work: Anything from special sales to in-store displays can attract more attention when you apply a theme to the event. While the seasons and holidays are good starting point, don’t be afraid to think outside of the box like a “Christmas in July Sale.”

2) Reward Loyal Customers: Handing out a discount coupon to loyal customers will not only generate more of their business but will help get the word out to other potential customers.

3) Start a Blog with Unique Content: If you’re in business, you need a website and that website has to be refreshed with great content. Start a blog and give visitors something new to read or comment on every day.

4) Go with a Viral Video: If you can find a way to get the word out about your product with a video that can go viral you’ll be in a strong position to capitalize on that. Try hiring a young team of college film students and make it funny.

5) Pass out Swag: Sure you can print your company logo on a pen and pass those out but that’s also a bit of a cliché. Today, you can print your logo on just about anything. What can your customers really benefit from? Cup cozies? Cupcakes? Remember you want to create a buzz.

6) Build up your Twitter Network: Encourage customers to follow your company on twitter then use that network to advertise special sales or deals.

7) Switch out your Phone Message: Forget the boring, “We’re not here right now”, swap it out for something fun like, “We’re unpacking product for our next sale.” Make it personal.

8) Ask for Testimonials: If you’ve got happy customers ask them to share their experiences on your website or Facebook page (yes, get one of those too!). New customers like reading positive reviews.

9) Improve Customer Relations: Offer your employees incentives for the most positive customer reviews. When you create a great experience for customers they will keep coming back.

10) Sponsor an Amateur Sports Team: You can’t ask for better community relations than sponsoring a local sports team or two. Just make sure you get your company logo on all the team uniforms.

11) Support a Local Cause: Another way to make a positive impact in the community is to sponsor a local cause. Keep your giving in the neighborhood where you’re customers will see the efforts directly.

12) Use Texts: As with other forms of social media networking, text messages are a great way to remind your customers of special sales or a pick up appointment.

13) Flyers: A slick looking flyer is a great way to generate business. Make sure you have a coupon on the flyer to track their effectiveness and give the person a reason to hold onto that.

14) Make it Personal: If you can find a way to tell your family business story through a local newspaper profile or video then you’ll reach a lot more potential customers by relating to their own struggles.

15) Create a Publicity Stunt: Don’t go too overboard, but even having someone dress up in a chicken outfit to pass out coupons in front of your store can draw attention. It would be especially funny if your store had nothing to do with chickens!

Low cost online marketing tactics to drive awareness for your small business

Marketing can be expensive, however, you don’t need a six-figure budget to drive results. Here are some great tactics you can put into action that will help you build buzz and drive traffic back to your website. While these ideas are not expensive, they will definitely take a bit of time and effort to master.  

1)      Blog commenting:  This is a simple and effective way to drive traffic back to your website or blog. Blogging is a social activity, a two-way conversation between the writer and their readers so if you join the conversation you must add value to it. By posting insightful comments on other blogs, you not only build relationships with the bloggers but also with their readers. Remember to only comment on blogs that are related to your industry or targets your market demographics.

2)      Posting in message boards: Although they may have been around since the beginning of the internet and are relatively unchanged, they are still extremely effective for driving traffic and building awareness. There are thousands of message boards around the internet for almost every topic. By joining and participating in their discussions and consistently offering great advice, you will be considered as an expert and drive traffic to your website. 

3)      Search Engine Optimization: Search Engine Optimization has become one of the most important marketing tactics that you could use to drive traffic and awareness to your business. With millions of people using Google and other search engines every day, why shouldn’t you target your website to them? By ranking higher in the search engines, you have the opportunity to drive thousands of visitors every day to buy your services and products.  

4)      Create a blog: Regardless of what you sell online, you must have a blog. The benefits of writing a blog goes beyond building a relationship with your prospects and customers, it can also help your site’s organic SEO ranking. Because Google ranks websites higher that post frequent content that people link to, having a blog makes great sense for your company. By posting great content, stuff that people can’t find anywhere else, you are positioning yourself as a resource that people go to for information. Make sure that you share your content through social media sites such as Digg, StumbleUpon, Facebook and Twitter. For many websites, a blog accounts for a large portion of their monthly traffic. By converting that traffic into leads, you can have your sales team follow up and make them customers.

5)       Build your social media presence: You should be taking the opportunity to have a company profile or page on social media sites such as Facebook, Twitter and Google+.  They will be good areas to get new clients that you normally wouldn’t get. And the best part is that it won’t cost you anything except the time it takes to maintain your profiles. Don’t forget that people are on your pages because you provide content that they can’t find on their own. You build up your profile when you share and participate in the social web.

6)      Be a guest poster:  Another great way to get some awareness and traffic is to write guest posts on other blogs within your industry. With thousands of blogs found on the web, you will be able to find a few popular blogs that you can write for. And the common thing that all these blogs want is more content. By writing guest posts, you will not only get organic traffic but, even more valuable, backlinks that can help you with your Search Engine Optimization campaign. 

7)      Video marketing or YouTube: Now that they appear in search results, videos have become a great way to market your service or company. You can optimize them to appear higher in the rankings and create great videos to show clients how good your products and services are.  Remember, people go to YouTube to either learn or be entertained.

8)      Get interviewed: Getting publicity from major news outlets is hard, however, you can still get publicity from blogs and smaller online newspapers. Contact various bloggers and give them a reason as to why they should interview you. Mention your company’s achievements or why their readers will find you awesome. If they say yes, they will most likely email you some questions and post your response.

There are many ways that you can generate awareness and branding without having to spend money, it just requires some creativity and effort. There are many examples of companies achieving greatness through using low-cost marketing tactics and competing effectively against their competitors. If they can do it, so can you.  Just be aware that you must be willing to put in time and energy to get results.

How to get publicity for your small business

As a small business getting publicity is difficult when you don’t have the big budgets and resources of your larger competitors. So what do you do to get that PR buzz and that word-of-mouth that drives traffic? Here are some steps you must take to get the buzz:

Make sure you have something to talk about

Even though you think that your company, product or service is the best out there, what’s important is the perception of your clients and media. You have to make sure that the media perceives your product or service to be so unique that it stands out from the crowd.

Journalists are always looking for something new or a unique angle to a story that hasn’t been covered before. Here are some ways that you can get journalists to cover your company:

• You have just launched a unique, breakthrough product or service that isn’t found anywhere else. This product stands out because it kicks ass and you’re so proud of it that you’ll give any reporter a free product for them to try for their story.

• You can tie your product or service into the latest news trend of the day. Try to tie in your product to trends such as organic or environmentally friendly issues. Or link it to highly political situations... So whenever you notice a trend coming up, figure out how does your company fit in with it?

Pitch your story to the right person

Do your research before you start sending our press releases. Find out what the editorial calendar is for a particular publication. Determine which topics are going to be covered in the next few issues and tailor your pitch towards their schedule. Find out which reporter or editor is responsible for your industry and approach them only. You should also approach media that cover only your industry, product or business.

Some ways to find the right contact in a media outlet are:

• Read their masthead

• Do a search on their website

• Contact the media outlet by phone

When you pitch the reporter, add reasons as to why your business should be covered by the media outlet.

Follow up afterwards

Just like sales, you must consistently follow up with your contacts. If they have expressed an interest in covering you, make sure that you keep in touch with them and provide them with as much information they need. Send them a thank you note once you’ve received media coverage. The more organized and responsive you are to a reporter’s needs; you’ll be favoured with a higher chance of getting a story published.