Social Media and the Law

Does your company need a lawyer every time you post on Facebook? Obviously not if it is your personal page.

However, when you dive into social media to promote your business you would be well advised to speak with a social media law specialist to keep an eye on what you post. Look at it this way, when a company creates an ad that makes certain claims about their product, that ad has to go through a strict legal review to protect the interests of that company.

This is the same approach you should be taking when you begin engaging customers through social media. In other words, get protected before you post. Here are some areas to think about with regard to social media and the law.

Do you have an action plan?

On many levels, you can gauge a successful social media campaign by the amount of followers or "likes" you achieve. Yet when you drill down, an effective social media campaign is much more than a numbers game.

Before you meet with a lawyer, you'll want to put together your company's action plan. This can come in the form of a prepared background document. Included in this document should be the supporting data for the following:

• Current social media uses
• Lists of various social media platforms being utilized
• Type of material being shared (blogs, videos, Tweets, photos, etc.)
• Staff members responsible for generating social media content
• Any company policies regarding posting
• A review of competitors’ social media campaigns
• Guidelines for employees posting on behalf of the company such as language/photo use

All of these issues pertain to a certain level of risk management with regard to employee interaction. Without guidelines you could find yourself dealing with inappropriate posts that could cause great harm to your brand.

Do your employees know what they can or cannot post?

It's hard to imagine a company getting through the course of business without creating a "disgruntled" employee. Usually, these are the folks who are dismissed because of poor work performance and go on to vent their frustrations. These types of comments can be managed but what about posts from current employees that could be a problem? Make sure that your employees understand that company secrets or making fun of a customer are not something that should be done on social media.

All of these types of postings need to be explored with your legal representative in order to form a comprehensive set of rules for your staff. It is much better to work through all the possible scenarios as opposed to doing damage control. 

How to Land a Celebrity Client

We live in the age of the celebrity. Although it can be dicey to align your company with a star only to have them implode, for the most part a celebrity endorsement can provide a solid boost for your bottom line.

If you provide your product or service to a celebrity and they later tweet about it or promote it on a talk show you've hit the jackpot. Think of this as an "bonus promotion." 

How can you land a celebrity client? 

Consider these insider tips: 

Work the referral.

Success in business requires hard work but it could also help if you know the right people. That is especially true when it comes to gaining access to a celebrity. If you take aim directly at the star you won't get very far. However, if you can find out who represents them or manages their business affairs you could find an in that way. You'll be on much stronger ground if you can work a referral as opposed to cold calling a star.

Be prepared to do the end run.

Depending on the celebrity, they could have several layers of "protection" in the form of an entourage. This could mean a whole gaggle of assistants, drivers and even bodyguards which will keep you from direct access. There are always ways around these walls. For one, you can try to befriend some of the support staff. If you're trying to connect with an agent or manager, try calling at off hours when you can go shoot through an inner office phone directory. You might get lucky if that person answers their own phone!

Make your own brand a happening brand.

Don't stake your entire business on a free celebrity endorsement. As mentioned, that is bonus but you can get there by making your product a "must have." This could mean providing items for award show gift bags. It's an investment but it can get your product directly into the hands of the celebrity.

Always be kind.

Once you've gained access you'll want to thank the people who got your there. Make yourself available to the staff for further special orders. Don't hesitate to send them a gift as a way of saying "thank you."

Create a great website and online profile.

Suppose you're selling a cool new boot and you want to attract a celebrity. Think about what appeals to them. They might end up doing a little research on your company before accepting a product. That's why your website should be current.  Make sure that your website tells your brand story well. Use videos, blogs and social media to communicate your message.    

How to Find a Job Candidate's Social Media Profile

When a potential employee applies for a job they are hoping to present themselves in the best light possible. They are in charge of their own CV and behavior during an interview. However, if they will be hired to have a public role representing your company, you're well within your rights to do a deeper investigation into their online presence.

The thing about social media is that it's out there for the public to see. When it comes to tweets, comments and other types of public postings that job candidate can't expect those to remain secret. If you want to find out more about a prospective employee you can start with their profile picture.

Search By Image

A person who posts a profile will often use the same profile picture. You can find out where all those pictures have been used by installing Google Chrome. There is a easy to use extension plug-in called "Search by Image." You'll need to ad that app to your Chrome and you'll be good to go.

Once it is installed, all you need to do is right click the photo and use the "Search Google with this image" option. You should be directed to a page of duplicate photos. Each one of those photos can link to a different social media account where that profile picture was used. You'll be able to follow that person onto Twitter, LinkedIn or Facebook. If they have a blog or YouTube Channel you can also find a pathway to those accounts with the Google Image Search.

Keep in mind that this isn't an invasion of privacy. If someone posts pictures of themselves going wild at a bachelor party or hurling slurs in a comment section then they are being their own worst enemy. Just because you can post something doesn't mean you have to post everything! A person's discretion with their public profile says a lot about their character.

Expanding Your Search

Once you've found links to their social media accounts you can get a sense of how they interact in various forums. You can use this same tool to track information about your own company. If you have a product picture on your website that might have been snagged by someone to post in their own blog. Do they have permission for that? Are they saying disparaging things about your brand? If you discover something like that hopefully you can bring a quick end to the negativity.  

Using Content Marketing to Build your Brand

Google can be a business' best friend or worst enemy.

As the number one search engine used by the vast majority of internet users, you would like nothing better than to be at the top of any search tied to your business. Knowing that their users depend on accurate information, Google is constantly updating and modifying its search algorithms to insure the sites they recommend are viable.

Google does this is by searching for fresh, original content and not just "spammy" stuffed copy. This has forced some brands to behave like media companies, producing content across various mediums, including video, photography, infographics and articles.

However, this shift in marketing has made it difficult for many brands, since effective content marketing demands turning away from self-promotion. Companies that put the needs of their customer first in their marketing, by providing interesting and engaging content, without any overt promotion will attract an audience that wants to consume the content, share it, comment on it, and even create it.

Here are some rules to follow to when using content marketing to build up your brand:

Don't promote - educate.

Teach your customers by being educational, not promotional. Work with experts by using thought leaders in your industry to create videos, blog entries, and other content for your target audience.

Help to solve a problem.

Your customers are usually looking for answers to a problem, so include information that solves a problem or answering a tough question. Show your prospects how your information helped solve a problem because they will explore your solution further if they have that same problem to solve.

Measure the success of your content strategy.

Analyze how users discover, consume, and share your content.  It’s vital that you measure the success or failure of your content marketing strategy. Start by taking a look at page views, time on page, your bounce rate and make sure that every single link that goes into your content marketing piece is trackable.  

Make it easy to share.

Your content must be easy to access - share it across many platforms. To get a large amount of traffic, you would need to understand where your customers hang out online. You'll have to do some research by knowing where your customers hang out online. As each community consumers content differently, build content that is specific to the audience, build that community and you'll be building traffic back to your site. 

4 Mistakes That New Bloggers Make When Starting a Blog

With the changes that Google has recently implemented to their search algorithm, content marketing has become the newest buzz word. Instead of driving traffic using Search Engine Optimization (SEO) tactics, websites that post a lot of great content on their website are becoming more successful in getting higher rankings.  Having a blog on your website has become one of the best tactics any marketer can use to stand out from the crowd and also attract the attention of search engines.

 Much like a Twitter or Facebook account, a blog is another way to reach out to a vast global audience. Blogs can also lend great support for a business not only to direct new customers to a web store but also provide great content to keep loyal customers coming back for more.

However, just because it is easy to set up a blog doesn’t mean every blog will be a success. Here are some common mistakes that new bloggers make and you should avoid:

Copying Content

There is an abundance of resources available all across the internet to support your blog but that doesn’t mean you should just be cutting and pasting a bunch of articles. You should always strive to have original content.

That doesn’t mean you can’t be inspired by an article or video to write a post. In fact, you can even use that post as link on your site. Many search engines want to provide their users with quality content, and they check if the information that you provide isn’t a duplicate from another site. If you’re running a business blog and don’t fancy yourself  good at writing, there are plenty of talented writers who can help create 100% original content for your blog.

Diving In Without Research

To get the most out of a blog you need to do a little research. From a technical standpoint you could literally start a blog within seconds by registering a name on one of the easy blog sites like Wordpress or BlogSpot. Then what?   Find out how a blog works in terms of links, pings, tools and how to drive traffic. You should also be looking for the various blog networks that you can plug your blog into. This will help you spread the good news of your blogging efforts.

Cluttered Layout

A blog is not a scrapbook. Yet, some new bloggers try to crowd as much of the “whiz bang” features onto their blog as possible. Take it slow. Just as you should be researching where your blog should live, you should also research the various templates you have at your disposal for layout options.

Start with what appeals to you. Is it easy to find what you’re looking for on a site? Can you quickly access archive material? Is the font pleasing to view? What’s great about blogs is that the layout designer will also get credit. Look for that credit at the bottom of your favorite blog and use that for a reference for your own blog.

Boring Headlines

A blog is the sum of all its posts. Those posts begin with a strong headline. Consider every time you pick up a magazine or newspaper: Isn’t it the headline which first grabs your attention? That’s what you should aim for with your own blog posts. Asking questions is always a good way to pull a reader into a blog. Keep it simple but make it original.