How To Ensure Your Business Remains Innovative As It Grows

As companies get larger, there is a tendency for them to lose some of the innovative edge and versatility that defined them as start-ups and young enterprises. Several factors common to larger firms contribute to this, including increased bureaucracy and more rigid, hierarchical command structures.

Accordingly, one of the challenges that growing businesses face involves keeping the company nimble, and ensuring that the workforce and leadership alike continue to adapt to technology and changing market conditions.

Encourage experimentation, with some margin for error.

All businesses strive to offer products and services that are commercially viable, and for larger firms in particular, a preoccupation with maximizing shareholder value can intensify those commercial pressures. Unfortunately, a drive for immediate windfalls can undermine more sophisticated forms of innovation that require time and capital investment to develop.

Major innovations cannot happen without experimentation, and experimentation is inherently risky. Many successful businesses have invested in products and technologies that never really took off. (Think of Google Glass, or QR codes, for example.) To genuinely innovate, managers must be willing to take risks on novel concepts that may not always pan out.

Consider the potential, and not just past achievements, of job candidates.

In applying for a position at your company, job candidates will typically emphasize their past experience and achievements that are relevant to the role—and well they should. But in looking to hire and promote, don’t get so fixated on the past successes of a candidate that you overlook the potential of applicants to grow as individuals and expand their skill sets.

In the recruitment stage, in interviews, and in personality surveys, try to incorporate questions that will reveal whether a candidate is curious, open to new approaches to old problems, and believes in h/er own potential to cultivate new skills.

One question that may reveal all of these attributes is: “What new skills or knowledge have you gained in the past year, and what did the learning process involve?” Alternatively, the common interview question “Do you have any questions for me?” can help bring out the curiosity, level of engagement, and preparedness of the candidate. Consider giving job candidates an assignment that will test their skills and approach to problem-solving.

Personal accountability matters.

One of the most important attributes of strong leaders is a capacity to assume responsibility when something goes wrong. In other words, they believe the locus of control is primarily internal rather than external. These are the types of individuals you should seek to hire and promote.

Personal responsibility is important from the perspective of organizational growth. Individuals who are willing to assume primary responsibility for their own shortcomings are more likely to learn from them and modify their approach. By contrast, those who convince themselves that their errors are entirely attributable to bad luck or circumstances beyond their control risk missing the lesson.

Reflect on your performance.

It’s not enough to merely work harder or put in longer hours when your business faces a challenge: you need a plan to help steer your efforts in a productive direction. Real learning requires not only hard work and persistence, but also active mental engagement.

One practice that can help is daily reflection—over the course of the work day, what did you do well, what would you have done differently if offered a second chance, and where do you see room for improvement? To facilitate this kind of reflection, you can encourage staff to keep a work journal, and set aside time (10-15 minutes of the workday) for entry-writing.

A Few Pointers on Mentorship

As a society, we are in the midst of a demographic transition: namely, experienced and knowledgeable baby boomers are either retiring or considering retirement, while ambitious, talented millennials and gen-Yers are rising through the ranks. To truly capitalize upon this generational shift, we need to ensure that the most valuable nuggets of wisdom transfer effectively from older workers and leaders to the junior cohort.

If your business is a relatively new start-up, your workforce is likely young. But even young workers rapidly develop skills, experience, and insider knowledge from which more recent hires can benefit. Opportunities for “teaching the teacher” may also arise, if the protégé is more conversant with a specific technique or tool than the mentor happens to be. (Consider the social media savvy of the average millennial versus that of the average baby boomer, for example.)

Start with a plan.

Before you implement a mentorship program at your business, start with a set of realistic objectives, and establish ways to accomplish them. You also need an approximate timeline. How much coaching do new hires require, and how much time per week should you allocate for that purpose? Could some new entrants use more help than others? At what point is it appropriate to phase out a mentorship stint and allow protégés to do their own thing?

Criteria and measures of the success of mentorship efforts are indispensable. What skills or expertise do mentors have, that you would like protégés to attain? Why?

Bring your entire organization on board at the outset.

Gather employees and managers together for a preliminary brainstorming session. Chances are, front-line staff will know what attributes are needed to ensure success, and their counsel will be valuable when it comes to setting appropriate and attainable goals. Make sure everyone in your organization knows about the mentorship initiative, understands what her role will be, and has an opportunity to provide input and feedback at all times. (You may want to delegate a point-of-contact person or set up a committee for this purpose.)

Targets and coaching strategies may evolve over the course of the mentorship process, so allow some scope for flexibility and adjustments to the plan. But keep the big picture in mind: the primary objective of mentorship is to ensure the long-term continuity and success of the organization.

Finally, create survey documents for both mentors and protégés that include the essential measures of success you established in the brainstorming session. These surveys will enable you to aggregate data, track overall progress, and gain valuable insight into the effectiveness of the mentorship initiative.

Prioritize relationships.

A constructive working relationship must exist between mentors and protégés; without this, the prospects for meaningful progress are slim. Some mentors and protégés will develop a productive and amicable rapport almost instantly, others will need a bit more time, and occasionally, pairings may not work out. Use your discretion, keep an eye on the status of each mentor-protégé pairing, and welcome feedback. Consult your survey results for macro-level guidance.

Regular progress assessments

Meet briefly with each mentor and protégé pairing on a regular basis (if feasible). Ask them personally how they feel the process is unfolding, and provide a forum for discussion.

Over the course of the mentorship program, you should perceive that mentors and protégés are increasingly on the same page; this should be apparent to you in both the in-person meetings and in the survey results and feedback. If not, then you’ll need to modify your mentorship initiative, seeking input from your workforce on where improvements can be made.

Concerns over “brain drain”

Some managers worry mentorship brings a risk that highly trained employees will leave the organization for opportunities elsewhere, taking their newfound knowledge and skill set with them. This is analogous to the dilemma countries face when deciding whether to invest in educating their children: what if our most dextrous, astute citizens pack up and leave, causing a “brain drain”? Won’t those resources have been wasted?

Consider the matter from another perspective: if you don’t mentor new employees, how will they garner the technical and logistical proficiency they need in order to enhance the future prospects of your business?

Ultimately, it’s the responsibility of all businesses to provide a desirable place to work. If you do, then highly skilled employees will flock toward, rather than away from, your enterprise. Incidentally, one of the assets job seekers desire most in a would-be employer is the potential for professional growth and career advancement—and mentorship can help to provide that.

Can Meditation Help You Leave Stress Behind?

At some point in your life, you may have asked yourself the question “Should I take up meditation?” There really is no right or wrong answer. For many people, meditation is an effective stress reliever and aid to productivity, concentration, and personal contentment. Others, having attempted meditation, still fail to see what all the hype is about. The only way to find out which camp you fall into is to give it a try.

Meditation is a skill.

Like all skills, it can be acquired, cultivated, and eventually more-or-less mastered. But you won’t become an expert overnight. Finally, as with all other skills, consistency and discipline are key: your progress is more likely to be noticeable and beneficial if you practice diligently.

The goal is to release tension, and quiet your mind.

If you’ve seen the second film in the Star Wars series, The Empire Strikes Back, you will recall the Millennium Falcon’s perilous voyage through an asteroid field, with Imperial fighters hot on its tail. Commander Han Solo and his passengers manage to evade their pursuers and navigate a slew of hurtling boulders suspended in the vacuum of space, only to find themselves engulfed inside a giant carnivorous worm disguised as a cave.

The asteroid field is analogous to an overloaded mind, deluged with thoughts, distractions, and stressors, and generally unable to function at its full capacity. Busy people are often haunted by the spectre of opportunity costs—the notion that they could or should be doing something more productive at this very moment, and the irritation of knowing that, try as they might, they simply can’t perform five complex tasks at once. If you’ve experienced these feelings, you know how challenging it can be to escape the mental asteroid field, and regain your focus and composure. An effective round of meditation can help to quiet your mind by redirecting your attention toward a single objective.

Start with a simple breathing meditation.

Begin by finding a relatively quiet space, and seat yourself comfortably in a balanced position, with your back straight but not rigid. A straight spine, with your chin facing forward rather than drooping down, is important in order to avoiding lethargy or sluggishness during and after a meditation session.

Next, close your eyes. Search out tense areas of your body with your mind, and give them permission to relax. Direct your focus toward your breathing. Inhale deeply through your nose and exhale fully, imagining all the while that the air entering your respiratory tract is cool, pure, relaxing fuel, while the air that exits your body is hot, tension-filled exhaust. I find it helpful to pretend that oxygen is filling my body all the way up to the peak of my forehead. I then release 100% of the breath stored within me, all the way down to the pit of my stomach.

 Feel the sensation in your nostrils as air flows in and out. Concentrate on this as you relax, and gradually settle into a natural, comfortable respiratory pattern. An array of thoughts will probably enter your mind at this stage; this is perfectly normal. Gently direct your attention back toward your lungs and nostrils, and resist the temptation of allowing your mind to wander far off course. Continue this exercise for about 10 minutes, or until your focus settles singularly on your breathing, your brain quietens, and you feel ready to resume your day.

Potential benefits.

Meditation yields different results for different people. If you commit to a 10- to 15-minute session daily, you may find that your overall stress level declines, your concentration improves, and your relations with others become smoother and more amicable. Over the long term, diminished stress and strife and greater personal contentment can promote improved physical health and career longevity too. In any event, there is no harm in trying.

How to Acquire a New Skill

We are blessed to live in an extraordinary epoch of human history. At our fingertips is a repository of information (the internet) that most of our ancestors could scarcely have imagined. On the other hand, ours in an era in which the aptitudes demanded by employers and businesses is in near-constant flux. The ability to adapt and acquire new skills is a necessity for anyone who aspires to get ahead in the modern economy.

But the benefits of acquiring a new skill extend far beyond the professional realm. By picking up a new hobby, learning a new language, or mastering a new technique, you can broaden your social circle and increase your understanding of the world. You may even stand a better chance of avoiding dementia later in life.

At first, the task of learning something new will often seem daunting. However, if you approach the challenge the right way, the process needn’t be all that complicated.

•  Break it down.

This is one of the most important pieces of advice for anyone who faces a seemingly enormous endeavour. Many big projects comprise a series of smaller, discrete components, each of which may be completed with relative ease.

•  Baby steps.

This point flows naturally from the last. Once you have deconstructed a major endeavour into a series of constituent parts, set a reasonable pace for yourself as you work toward completing each one. If your object is to learn a foreign language, or how to encode computer software, limit yourself to a lesson or two every day. Don’t concern yourself too much with the destination; focus instead on the process, and on mastering the specific baby step you’re taking right now.

•  Modeling.

Can you think of a person who excels at the skill you’re attempting to cultivate? What does that individual do very well? What are her habits? How did she get so good?

The practice of inheriting aptitudes by observation and emulation, also known as modeling, is a pattern of behaviour common to both humans and animals. Children practice a form of modeling instinctively when they learn to speak, read, write, and recognize important features of their environment. When striving to gain a new skill, it helps to think like a child (where modeling is concerned, at least).

•  Be patient.

Few skills can be acquired overnight, and everyone learns at her own pace. By placing undue pressure on yourself to develop a skill rapidly, you will risk sapping the fun out of the activity. This is counterproductive; your brain won’t build new neural pathways as effectively if you allow yourself to become frustrated or distracted by “If only” thoughts. Take your time, and don’t be afraid to make mistakes in the course of learning.

•  Be disciplined.

Set aside a certain amount of time each day for the acquisition of the desired skill. Make a habit of it, and stick to the plan. Even if you can spare no more than ten minutes per day for the activity in question, you will find that your progress, albeit slow, will be positive and fairly constant. However, if you neglect to exercise the proper mental (or physical) muscles for a while, rust will start to form, and you may experience setbacks in the learning process.

•  Look forward, and occasionally...back.

While it’s obviously important to have a goal in mind and “keep your eyes on the prize,” it can be very gratifying to occasionally reflect on the progress you’ve made so far. This can be particularly heartening in those moments when you feel you’re struggling. After all, there’s little point in giving up if you’re already halfway to your goal.

Skill Building on the Commute

Last week proved to be revelatory as, for the first time in over five years, I was forced to drive to my workspace. The circumstances that made the drive necessary are inconsequential, but as I stared at the city skyline from the highway with the car idling in park, and being forced to breathe in exhaust fumes on a particularly smoggy summer day from all the congestion, I learned a few things.

Practice Gratitude – and math!

 

The first thing that occurred to me as I watched a particularly ornery man make obscene gestures and honk at a car that had changed lanes in front of him while moving at a mere 5 kilometers an hour, was that I was so thankful that this was not my life. My being on that stretch of road during rush hour was a rare inconvenience, but for so many people it is the norm. In total, I lost over 3 hours of my day in traffic. If that pattern was a daily certainty it would mean roughly 15 hours a week, 60 hours a month, and, based on a 50-week per year work cycle, 750 hours every year lost in traffic. Even if I retired early at 55, a 30-year professional career could mean as much as 22,500 hours of my life spent behind the wheel bumper-to-bumper with other cars.

This is where my mind wandered on that fateful day, wondering how different my life would be if I hadn’t developed my career in such a way as to be able to do my work from anywhere. In case anyone is doing the math, because yes, that’s the kind of time I had while in traffic, those 22,500 hours could represent and, are equal to: 937.5 days, or just over 2.5 years of your life. I wondered what my price would be to devote that much of my life to a daily commute.

Learn a Language

For a while I couldn’t get over how depressing the situation I was in was. But then I decided to look at it a little differently. Although the most important thing is to always be mindful when behind the wheel and to arrive at your intended destination safely, it’s also very possible to do something passively, and productive, while you drive. I figure most people listen to the radio just as I did, but when I heard the same song twice during just one leg of the commute I thought that the practice couldn’t be sustainable.

I’d be hard pressed to recall any of the facts from any of the courses during my four years at university, but one thing that I do recall is that lectures were always one hour and a half – much like the commute. Audio learning CDs and downloads are now available for just about any language you can think of. Bilingualism is becoming a rare skill and it’s hard to think of a better way to improve one’s marketability than by learning a foreign language. Better yet, it can be the gateway to many life altering and rewarding opportunities as languages can take you around the world.

The Learning Doesn’t Stop at Languages

Over the past decade podcasting has become an enormously popular way to share and absorb information. Anyone with an itunes account can download engaging and informative podcasts about everything from health, to history, to science and technology, sports, politics, and spirituality. There is truly no shortage of topics and ideas to stimulate your mind if you only gave them a chance. I would wager that any devoted listener to Dan Carlin’s hardcore history could easily become conversational about world history with any university tenured history professor in just a couple of months. Many podcasts are free, or cost as little as $0.99. You can even download university lectures from some of the world’s most renowned universities. You don’t get course credit, but it doesn’t set you back nearly as much as actually attending the classes.

Dictate the Next Great Novel

What an age we live in! With the right set of tools you can actually dictate all of your ideas onto a voice recorder while at the wheel and then have a computer program turn your dictation into text. A little further down the line that text can become a manuscript, and, if you play your cards right, that manuscript can become a bestseller with movie rights, and can be your ticket out of traffic forever.