How to Get More Referrals for Your Business

 

When it comes to your helping your business grow, it all boils down to who you know. And all that could be standing between your business succeeding or failing is your personal network. We’re talking about your professional network and the referrals which are the backbone of any productive small business sales force. Think of referrals as a chain between you and making a sale. The immediate referral might not be buying but that doesn’t mean it can’t lead to a referral that is in the market for what you’re selling. To increase sales you’ll need to increase referrals. Here’s how to accomplish that goal:

Ask and You Can Receive

Every satisfied customer you create is a new referral. Now you’ve got to “activate” that referral. Let that happy customer know you would appreciate their help with getting the word out about your business. Don’t assume everyone is talking about your company. Give them a little nudge and you might just be surprised with the results. You can take it a step further by asking directly for a contact of a friend or family member of that customer who would benefit from what you’re offering. The only shame would be in not asking.

Give and Take

You can get new referrals for your small business by sharing your referrals. This works best in a B2B market but it really amounts to you being proactive about expanding your customer base. If you have a supplier who is selling you a particular product for your business then you can spread the word of his company while he spreads the word of yours. Quid pro quo.

Offer Incentives

Two magic words that get everybody’s attention: finder’s fee. This is a very common practice all across the business world. When someone gives you a referral that buys from you, your referrer is rewarded in some fashion. Local cable and telephone companies use this practice. Sign up a friend and you’ll get a discount. How can you apply that to your business?

Offer Your Referrals First

Somebody has to “break the ice.” That could be you when you offer a referral to a customer or business associate for an item outside of your own company. This could get the ball rolling for a referral exchange.

Spread Your Name

If you have a storefront business then you should make sure every customer walks out with something that has your business name on it. Whether that’s a shopping bag, pen, coaster or magnet you’re spreading the name of your company. How can you do the same thing for an online business? If you post a fun video or photo make sure your web address is embedded on the image. Where ever that graphic goes is where your company name will go. You could hold a contest for the cutest puppy photo. It might have nothing to do with your business but those photos will be shared everywhere. Think outside of the box.

How to build a great LinkedIn presence

If Facebook is for friends and family and Twitter is for a quick comment on any topic, then LinkedIn should be considered the professionals’ social media networking site. Since its inception, LinkedIn has developed a solid reputation as a straight forward web portal where business professionals can connect, share resources and stay up to date with the latest industry news (whatever industry that might be). There are many people who have used LinkedIn as a kind of a virtual resume site. Additionally, many businesses are turning to LinkedIn to enhance their company profile. As with any other type of social media presence, the more you put into LinkedIn, the more you’ll get out from it. The following are some helpful hints on how to build a great LinkedIn presence.

1.      Join In On the Discussion

No matter what your business niche is chances are there are already dozens of groups on LinkedIn engaged in the kind of ongoing discussions you should be a part of. Before diving in, make sure you read through some past posts to get a “feel for the room.” Also, before posting edit your comments to make sure you’re presenting yourself in a positive light. Don’t forget to provide a link back to your own LinkedIn page.

2.      Stay Updated

Leave the status updates about what you’re having for breakfast or what you thought about last night’s Game of Thrones for Facebook. On LinkedIn your status updates should be strictly professional. That doesn’t mean they have to be humorless, but stay focused on your reasons for using LinkedIn which is to enhance your profile or company brand.

3.      Start A Blog

If you own or operate a business you’ve got a lot to say. Starting a blog is way for you to share your insights and begin a conversation. Pick a topic in the news for inspiration or relate a recent challenge in your business and how you overcame that. Remember you’re not aiming for a Pulitzer; you just want to stay relevant. Promote your blog on LinkedIn, either through your company page or your own personal profile.

4.      Maximize the LinkedIn Apps

Put LinkedIn to work on your page by including polls, SlideShare and events. It’s another way of keeping your site active and giving other LinkedIn users a reason for returning.

5.      Start a Conversation

Just as you should be joining in on the conversation on other pages, you should start a conversation of your own. Hopefully, if you get traffic to your page you’ll be able to pull in other professionals to keep the discussions going. This isn’t about sales pitches but conversations between professionals.

6.      Create a Strong Headline

Headlines are what pull users into a profile. Try to create something that is equal parts catchy and intriguing. Don’t hesitate to rotate out some strong headlines to keep your profile fresh.