Best Practices For Firing Someone

It’s a conversation almost no one enjoys having: a member of your staff has fallen short of

expectations, and you’ve decided to let that person go.

With notable exceptions—including a certain U.S. presidential candidate and former reality TV star—many employers favour a gentle, tactful approach to firing. After all, people rarely enjoy being bearers of bad news, especially the kind that can dramatically alter an individual’s life. Nonetheless, clarity and assertiveness are crucial when it comes to firing. No wonder some companies prefer to rely on independent HR consultancies for “termination assistance”!

Be fair and transparent, and maintain a documentary record.

For both legal and ethical reasons, you should establish consistent ground rules for every person you hire, including your organization’s termination policy. If you are having difficulty with an employee, raise the issues you’ve identified in one of h/er regular performance reviews, or arrange a meeting to discuss the matter. Keep a detailed documentary record at every stage of the process. If you see no improvement in the employee’s performance over time, then dismissal may become necessary.

Double-check with the HR department (if you have one).

HR can help provide information about extenuating circumstances the employee faces, or any other relevant details that could influence both your decision and the timing. An HR professional can also provide general support, and be present in the room during The Talk. (If nothing else, it sometimes helps to have company and moral support on such a weighty occasion.)

Once you’ve made a final decision, don’t delay.

It may be that you’re indecisive about firing someone, and you’d like to give that employee an opportunity to redeem h/erself. But once you’ve reached a final decision to dismiss a member of your workforce, and you know deep down that you won’t change your mind, avoid the temptation to dither. The longer a person who isn’t up to the job stays with your organization, the more harm s/he may do, and the more extra work s/he will probably generate for your other staff.

Identify a confidential venue for the conversation (like a conference room or private office), and then get on with it.

Get right to the point.

When everyone (you, the employee, and the HR professional) is seated and paying attention, announce your decision up front, followed by your reasons. You can soften the blow slightly by formulating the statement like so: “I’m afraid I have some bad news: we’ve decided to let you go, because...”

At this point, it’s possible that the employee may attempt to bargain, or become combative. You can express regret about the situation, but avoid the temptation to become defensive, hesitate, or engage in a verbal joust. You’ve made this decision because you believe it’s in the best interests of your business, and it’s final.

Address any technical questions the ex-employee has.

There may be concerns around severance, unused vacation days, or other matters you hadn’t considered yet.

Be kind. If you believe the ex-employee’s potential lies elsewhere, offer to help.

For long-term employees in particular, being fired is a traumatic experience: it can damage their self-confidence, entail the severing of personal and professional relationships, and result in loss of income and abandonment of plans. It is appropriate to show compassion for people facing such circumstances, especially when you are the proximate agent thereof.

Sometimes a staff member who shows talent and potential in certain areas just isn’t the right fit for the position s/he occupies at your business. If you simply can’t find a place for that employee in your organization, you can still offer to ask around or provide a reference.

Parting on amicable terms isn’t always a realistic possibility, but it certainly makes for more pleasant professional relationships down the road.

How to Conduct a Meeting

Meetings, when properly directed, are a great way to get everyone on the same page, strategize, and brainstorm with the aim of moving the company in the right direction. If a meeting lacks the necessary focus, however, it can represent a colossal time-suck and a waste of everybody’s resources. It’s essential to have a clear picture of why a meeting is necessary and what needs to be accomplished. Below are a few “don’ts” and “dos” when it comes to taking the lead and conducting a great meeting.

DON’T conduct meetings every week for the sake of conducting a meeting – it can lead to so many annoying little problems like the anticipation of the dreaded weekly meeting, the didn’t-we-just-discuss-this-last-week feeling, or the incessant mulling over minutia. Not every decision in a company should be left to a democracy and it’s really only beneficial to call a meeting when one is deemed truly necessary.

DO include everyone - if you’ve decided that now is the time to have a meeting it should be because some kind of shift in direction is necessary. Sea changes can implicate the whole company and you might be surprised by who has big ideas. If wholesale changes are necessary, and you limit your company’s rebranding to the marketing team because you see it exclusively as a marketing issue, you’re effectively limiting your options moving forward.

DON’T make your meetings about one-on-ones – a meeting where everyone is gathered waiting for their turn to speak and explain what they do is likely to cause attendees to zone out. The key to a great meeting, and getting great ideas out, is to keep everyone engaged. Set aside time to have one-on-ones so that everyone can communicate what’s relevant about their particular position and then connect them with whoever they might need in other departments. Remember, meetings are about the big picture, not the details.

DO have a clear idea of what needs to be accomplished – a meeting’s focus can be lost so easily by getting bogged down in details. It’s imperative that, when leading a team meeting, you know exactly where your team is at and where they should be by the end. It’s possible to know the answers without having the means to articulate it, so clueing in to what’s being shared in a meeting should be what allows you to formulate an expression of what you know is already there.

DON’T get sidetracked by things that are irrelevant – although it’s important to keep things lighthearted and fun, maintaining control over the direction of the meeting is essential to make progress. Meetings can suffer from too many questions or too much fine-tuning. Ideas discussed at meetings should be global, not particular. It’s important not to just gloss over the details, but keep in mind that the grandeur of an issue should reflect the size and duration of a meeting.

DO allow everyone a chance to shine  - although you’re in control and you make the decisions, a meeting can never be about you. You can communicate company values in an email, but you get feedback in a meeting. Having an open mind, ceding the floor and jumping in only to direct traffic, should be the leader’s role in any meeting.

Summary

Meetings aren’t the kind of thing you want built into the framework of your company but it’s important to have systems in place that keep you in contact with the various branches of your business. A constant stream of meetings can devalue their importance and, as a team leader, it’s important to distinguish between when everyone needs to be brought together and when it’s time to meet one-on-one. Meetings represent an opportunity to shake things up, keep everyone on their toes, and pull them out of the doldrums of the regular routine. Suddenly throwing everyone into a collaborative environment of equals often has an effect of stimulating out-of-the-box thinking and it can be surprising where the next great idea can come from.

When to Act Without a Business Plan

Runners line up at the starting line of a race waiting for that starter pistol to go off. If they start too soon it throws all the runners off. Hesitate after the starter pistol is fired and you could lose the lead.

Now apply this analogy to making a business decision.

Are you waiting too long after the "starter pistol" goes off or did you start running before it was time? The most effective business boss is someone who is decisive and gets the ball rolling by acting quickly rather than waiting for everything to line up perfectly.

Being decisive is not about being reckless. All of your decisions should be well informed.

When is it a good time to act in starting your business?

Renting Space

Every business needs a work space even if you're just starting out working from home. When your business takes off and you're ready to expand you'll need more space. If you are investing in a franchise business than location is key. You need to put together a list of requirements to make your business a success.

How many parking spaces will you need for staff and customers? Is foot traffic important to your business? Do you foresee expanding in the near future? How much space can you effectively use? What is your budget for renting space?

Once you have definitive answers and you find a space don't waste time; sign the lease.

It might need some cosmetic improvements or better air conditioning but if a majority of your requirements are meant secure the space before it gets away from you.

Hiring Staff

If you are interviewing for a staff position and have 12 applicants, interview all twelve applicants. Maybe the first person to come through your office is the one you'll ultimately hire but you deserve to hear from everyone.

Once you've completed all interviews, make that offer. Just because you've found the perfect match for your company doesn't mean some other business isn't interested in the same person. After all, if they are the best they will be in demand.

On the plus side, we're living in an age where instant communication can happen any time of the day or night through texts and e-mails. You should have all of those contact information for any applicant.

Marketing Campaigns

Your marketing strategy will be crucial to determining the success of your business. You should be presented with many options along with a clear understanding of the potential return on your investment. After you’re presented with the plans it's vital to put them into action ASAP.

You don't want to waste time mulling over plans when there are sales to be made and customers to attract.