The Ingredients of a Compelling Newsletter

If you’re on one or more online mailing lists, you probably receive periodic e-mail newsletters. You

may also find some of them more inviting than others—because the good ones feature engaging content, are relevant to your life, offer useful advice and information, or a combination of the foregoing. The others likely make their way posthaste to your deleted box.

Read on for practical advice on getting the most out of newsletters, and avoiding the epidemics of non-reading and auto-deletion.

Stay in touch with people on your mailing list. What do current and potential customers want to read about?

If you know any of your customers or clients personally, raise the subject of your business’s newsletter and solicit their opinion. Chances are that if one of more newsletter recipients is keen to hear more about a particular subject, product, or aspect of your business, other people on the mailing list will be interested in the same thing.

Once in a while, it may also be a good idea to include a brief survey in the newsletter, seeking feedback on particular items and articles. The results won’t necessarily illustrate what all of your readers are looking for (since those readers inclined to fill out surveys aren’t necessarily representative of your entire readership), but they should give you a good idea of what’s working and what isn’t.

 

Punchy subject line and title lines.

Seek out the most compelling piece of information from the newsletter to form your e-mail’s subject line. The titles that link to articles in the newsletter also need to be eye-catching in order to entice would-be readers to click on them. Aim for brevity and impact.

Quality content from elsewhere.

No one has a monopoly on good ideas, and in the blogosphere, there is no such thing as a monopoly on quality content. Keep an eye on blogs and news related to your industry, and share posts and information you feel will resonate with your readership and enhance your business’s reputation. If your company enjoys positive press coverage, link to that too. (However, keep descriptions short and avoid penning wordy, self-congratulatory articles. Most people won’t read past the first couple of sentences.)

Mobile compatibility.

The internet is evolving rapidly from a stationary medium to a roving one, and your newsletter must be versatile enough to accommodate the shift. Concentrate on economizing words, and developing content that delivers the core message without undue delay. Break lengthy paragraphs down into brief, digestible segments. Use a large font for titles and sub-headings, and aim to make each less than ten words long, if possible.

Finally, preview your newsletter on a computer and on a mobile device before you disseminate it. Make sure it reads well, and that there is no need to scroll horizontally in order to read all or most of the content in each article. The internet is full of well designed websites and online publications, and horizontal scrolling irritates some people enough that they may be tempted to move on after just a few seconds.

Consistent scheduling.

Choose a time of the month, week, or every two weeks to distribute the newsletter, and stick to it. If the content you offer is worth reading, then the people on the mailing list will look forward to the next issue, and some may even set aside a few minutes to peruse it when it comes out. You can show respect for their time by releasing new editions right on schedule.

Email Subject Lines That Get the Most Open Rates

How many emails do you get in a day? More importantly, how many of those emails do you delete or read?

That is the same issue facing your customers when you send out an email blast. You want to entice them to open up that email and get at the contents. It all comes down to your subject lines. Are you doing what you can to get the most open rates? 

Try these steps to improve your subject line:

Step One: Use Your Company Name

This should appear in the "From" portion of the email. This approach can work both ways. If your company is new then the recipient might click on to see what this is all about. If you've already built up a relationship then you want your customer to know what you're sending has value. Remember you're in fierce competition when it comes to breaking through the average email inbox.

Step Two: Use Capitals

By now anyone who is familiar with online etiquette knows that when you type in capitols you are essentially using "exclamation." This doesn't mean you have to "scream" your entire subject line but break it up with capitals. For instance:

YOUR COMPANY NAME: Special offer for an amazing product

Step Three: Use a Follow Up

Often it will be helpful to follow-up an email with another email within the same week. The body can be the same but the subject line can change to reflect something current. Make it fresh and applicable to your customer's needs. Tell them upfront what you're offering in as few words as possible.

Step Four: Use an Invite

"Time is running out." Nobody likes to read that especially if it means we'll be missing out on a good deal. Your subject line can incorporate an invitation that makes it seem like a special arrangement just for that viewer. In many ways this can be an indirect call to action as you are setting a time limit on a response. That's a very clever and proactive way to increase sales.

Step Five: Use Spell Check

The worst thing you can do is send out a sloppy subject line. Make sure you've checked and double-checked for proper spelling and grammar. Let someone else check it before you sent it out. Once you hit that send button it's gone and can't be taken back.

You might find that a particular subject line works wonders for your conversion rates. That's great and you can certainly use a variation on that theme but always try to keep your messages fresh. If there is a way you can capitalize on what is trending on Google or Twitter all the better because you know that's what everyone is talking about for that day. 

Why Building an Email List is Important for Your Business

It’s as simple as this: If you want to be a successful marketer these days, you need a solid email list. Having an email list helps ensure that your message will be in your customers’ inbox and will be welcomed there.

When you've signed up for email from a specific company you're opting in. In other words, you want those newsletters, special promotions or coupons. Every business that has an online presence should have an email list. Truth be told, building an email list is a gold mine for your business.

There are a few reasons as to why building your email list is a good idea:

Building customer loyalty.

If a customer has signed up for your company's email then they are a willing reader. With every email you send out you have the chance to build up that customer loyalty because you'll be treating them to an "insider's" perspective to your business. They want the info, so let them have it! A customer who has already made a purchase through your web portal will know how easy it is to get what they want. When you send that customer information about a new product or a special promotion they'll be inclined to shop again. Just make sure you've got strong call-to-actions in your email that will make them want to click to your site.

Affordable marketing.

In terms of marketing cost effectiveness, you simply can't beat emails. The cost of using autoresponders are much cheaper than they used to be a few years ago… and for less than $10/month you can create a marketing system that will reap dividends! With one click you could reach thousands of customers instantly. Remember these are customers who have asked for you to keep them informed. They want to learn more about your company and receive your promotions - can you say that about direct mail marketing? You can't! Even a small percentage of sales that would be generated by an email blast would pay for your marketing campaign many times over.

Personal touch.

It’s casual and friendly — a great way to build trust with people. As part of your overall online marketing strategy you should set up Facebook and Twitter accounts to build out your social media network. However, those sites require a kind of active participation from your audience without a guarantee of viewing your content. In other words, if a customer only checks their Facebook page once or twice a day they might miss your update in their newsfeed. On the other hand, they're going to open every email you send them because they are checking their "inbox" throughout the day. This includes checking on mobile devices. Additionally, there are no other distractions with reading your email. Facebook and Twitter can be great marketing tools but you'll be competing for attention. With an email you've got a one-on-one contact that is priceless.

Targeted offerings bring extra revenue from your list.

The majority of your customers will appreciate you keeping their private information private. That doesn't mean you can't share affiliate products with your customers. Suppose you're selling personalized coffee mugs. It would stand to reason that someone selling gourmet coffee would appeal to your email list. The key is to be smart with your affiliate offers. If you're selling mugs you shouldn't offer a great deal on tires. Don't give a customer an excuse to opt out of their opt in. Depending on the size of your email list, you could offer it for sale to other companies. Just make sure you haven't made the claim that you wouldn't do that!

Bottom line: Build your email list and it will pay for itself tenfold! 

How to Protect Yourself From Spam

E-mail has become an integral part of our lives, however, the flipside of it is that it can become annoying.

Especially when it comes in the form of spam.   

The definition of spam is that it is any “…unsolicited message or posting, regardless of its content, that is sent to multiple recipients…”  Not only does it clog up your inbox, it can also be dangerous. Spam can contain viruses or phishing emails that try to steal your online identity and credit cards.

It is reported that as much as 94 percent of all emails you receive is considered spam that is not only slowing down servers, affecting the performance of PCs and other computer hardware, but also your work performance too.

There are many tactics that spammers use to gather email addresses. Some set up fake websites to get you to sign up for something in order to capture email addresses while others use advertising malware to send spam. They can also build their email lists by using scripts to compile email addresses from bulletin boards, websites, newsgroups and forums.  Some unethical webmasters will even sell email addresses to spammers.

Just like sending junk mail to your mailbox, spammers send unsolicited email hoping that you’ll buy their products or services. With the cost of emails running in the pennies, spammers can afford to send out millions of emails. They only need a few responses in order to make a profit from their campaigns.

To reduce the amount of spam that comes to your email account, here are a few tips:

1.       Never click on anything in an unfamiliar email.    If you don't know the sender - don't open it! Any response made on an unfamiliar email lets the spammer know that your email address is active and will leave the opportunity for them to send more spam.  Be wary of emails from senders that you don’t recognize that hold attachments. They may certainly have viruses.

2.       Never send personal information through email. Watch out for emails that request any personal information from you. Be careful of any email messages that ask you to send credit card numbers, passwords or any personal information through email. Spammers will create fake e-mails that look like they are from PayPal, Facebook, or other popular sites. In many cases, clicking on these emails will lead you to a third-party site that will try to trick you in providing personal information.  And under any circumstances, do not email anyone your social security number.

3.       Don’t open an unfamiliar email until you have blocked HTML images.  By blocking graphics and HTML images in your emails, it prevents spammers from being alerted when you open the message. Tracking software embedded in the HMTL can identify when an email has been opened by the image that has been uploaded on your browser or email provider.

4.       Watch out for red-flag terms. Beware of phrases, such as "You have won!" , “How to collect your prize!” or "Verify your account." These are ways for spammers to try to get you to click on the email and see if it’s an active email address.

Each of the suggestions above in isolation doesn’t provide you with the best protection. When you combine all of them together, along with using proper anti-spam software, and being wary of divulging personal information online will make for an effective protection against unwanted email.   

Will Anti-Spam Legislation Put Spam Back In The Can?

If you have a computer with internet access, you receive SPAM. All that unwanted "junk mail" that clutters up you e-mail inbox is SPAM. The advertisements, the pleas, pledges and proposals, the prize notices – all this constitutes SPAM. Canada ranks as one of the leading countries for origination of SPAM. Current proposed legislation in Parliament has targeted SPAM but the business community has targeted the legislation.

The Electronic Commerce Protection Act, otherwise known as Bill C-27, will require a marketer to obtain implied or explicit consent from the consumer before sending them an e-mail. The Canadian Marketing Association (CMA), representing 800 of the nation's largest corporations, is lobbying MPs to change the proposed bill. The CMA is proposing that consumers should have to opt out of receiving commercial e-mail messages.

Supporters of the bill in Ottawa fear that an opt-out condition will water down the legislation and render it fairly useless. A similar action took place last year in legislation for telemarketing rules. Altering the bill caused it to have too many exceptions to make it practical to consumers.

The vast amount of SPAM that travels through the internet in Canada today undermines confidence in the internet as a platform for personal and business use. SPAM is considered by many to be an invasion of personal space and consumers are tired of being bombarded by advertisements that do not interest them but merely clutter up their e-mail.

While the business community has a strong vested interest in protecting this advertising option, MPs from both sides of the political arena are uniting to support this bill to protect consumers' rights. Ottawa wants to send a clear message that Canada will no longer be an international haven for SPAM.
 
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