How a Virtual Phone System can give your company a competitive edge – without having to spend big bucks

As the Internet brings the world closer and closer together, it’s impossible for a small business to see its competition purely at a local level.  Instead, competition has now grown to be national or international in scope, and your small business needs to have infrastructure in place to maintain a competitive edge over the competition.
 
One great tool in retaining that edge is by using a Virtual Phone System.  The basic concept of a Virtual Phone System is simple: instead of having your customers contact you and your employees at different phone numbers (sometimes in different area codes, depending on the nature of your business), a Virtual Phone System brings your whole network together, under one phone number.
 
Your client’s calls are answered by a virtual receptionist, who then routes the customer to the correct extension.  Besides the obvious streamlining for your customer, this method provides a number of additional benefits to make your company competitive on a national level:

• Always in contact, no matter where you are: With a Virtual Phone System, you can change the phone number your extension routes to instantly.  That means you can always be in contact with your customers, no matter if you’re in the office, or on your mobile. 

• Give a big company feel: Having all of your employees under one joint number gives your customers a “big company” feel – no matter if your employees are in the same office as you, or half way around the world.

Q&A extensions to free you up from unnecessary phone calls: If you have common questions you receive 

• a number of calls about, a Virtual Phone System can help eliminate the human time required to answer them, with automated Q&A extensions. Your customer can get the answers they need, without ever having to contact you directly.

Ready to gain the competitive edge you need to take your company to the next level?  Then sign up with Virtual Call System today.

Click HERE to sign up now.
 

Small Business Leadership Skills: Keep Focused

There is a condition that is common to many entrepreneurs. Many suffer from it in varying degrees. The condition is commonly known as Multiple Idea Syndrome (MIS).
 

     MIS manifests itself by creating a temporary inability to effectively focus on one's business ventures due to an abundance of new business ideas that crop up daily in the mind of the entrepreneur. The result may be impaired management techniques, lack of leadership, and reduced attention to business development.
 

     Such is the mind of the entrepreneur. One good idea leads to another and opportunity is always just around the corner, waiting to be found. However, danger also lurks around the corner. New ideas are wonderful.  But, a business has to be continually nurtured and properly cared for. If you are the spearhead behind a business, it’s up to you to provide the leadership and spirit to keep it moving.  There is a time and a place for everything. Pitching continual new ideas may not be the best management technique for your business.
 

     You have a vision of where you would like your business to go. Keep to it! Don't allow yourself to veer from the path you planned by constantly trying new ventures at the expense of the ongoing one. You are the backbone of your business and must provide the leadership for others. Inspire through hands-on management. If you are perceived as being "all over the place'" your business will suffer. Set a course of action and lead your team to follow that course.
 

     And what of new ideas? Abandon them? Of course not. Just be sure that you don't lose focus of plan one before you set plan two into motion.
 

Incorporate in Canada with CorporationCentre.ca
Click. You're incorporated ®

Some Interesting Facts About Canadian Small Business

They may be called "small" but small business is a major player in the Canadian economy.

Take, for example, job creation. Over a ten year period, beginning in 1997, over 37 percent of all new private sector jobs were created by small businesses. In fact, almost half the Canadian private sector workforce – 48 percent - is employed by small businesses. If we dig a little further, over two thirds of the employment of five major industries are in small business: non-institutional health care, construction, accommodation and food, forestry, and general services.

Although economic figures vary from source to source, it is estimated that small business in Canada generates from one third to half the Gross Domestic Product (GDP) of the country. From a human standpoint, small business accounts for more than 5.5 million jobs from coast to coast. Taking a closer look at the human aspect of the figures, 95 percent of all Canadian service-producing enterprises are considered to be small businesses.

It seems that many Canadians prefer to keep their businesses small. Statistics Canada reports that 75 percent of all businesses employ fewer than 5 employees. Furthermore, the Canadian desire to keep their businesses relatively small far exceeds their American counterparts. Canadian business owners continue to work at more advanced ages in order to maintain operating the business that they built. More than a quarter of self-employed Canadians are over the age of 55. According to studies, older Canadians enjoy the freedom of lifestyle that comes with being self-employed and prefer to work longer in years in order to maintain that freedom.
 
Incorporate in Canada with CorporationCentre.ca
Click. You're incorporated ®

Half the Canadian Labour Force Employed by Small Business

Thinking of opening your own small business? Many Canadians do. Nearly half the Canadian labour force is employed by small business. The question, though, is what the best business choice is. With a veritable plethora of options, choosing the right business is difficult. Also, the shaky economy gives cause for caution. Consumer spending has been reduced to must-haves. This, though, still leaves many business opportunities. Recent studies have listed some of the best business options for 2009.

Repair businesses still have a place in the economy as people prefer to fix something rather than buy new. Clothing, appliances, and automobiles are but a few of the repair businesses that continue to thrive.

Fast food is a major part of the national diet and is most likely to remain a lucrative business for years to come. Believe it or not, chocolate is also big business, despite the difficult times. Chocolate calls to people like no other confection. Find the right niche in the gourmet or specialized chocolate industry and you're on your way.

The ever-growing demand for senior care provides tremendous opportunities. Businesses range from opening a care facility to providing home services. A related industry that is growing is medical supplies, both for personal and commercial use.

Times are tough but dirt is dirt. Businesses still need to be cleaned and the demand for quality commercial cleaning services is high.

Sports are still important, despite the recession. Sales figures show that sales of sports equipment remain strong and Canadians are willing to shell out good money for sports equipment, even if they have to work a little harder to earn it.

Dollars are scarce. Therefore, discount stores provide a strong retail option for consumers. On the other side of the coin, there are those who have defaulted on payments. Collection agencies are opening across the country to help collect debts.

Finally, perhaps motivational speaking is for you. These speakers appear daily, and are quite popular. More than anything, they offer hope to audiences and hope, these days, is in great demand.
 
Incorporate in Canada with CorporationCentre.ca
Click. You're incorporated ®

Statistics Canada: 56% of Canadian Small Businesses are in Quebec & Ontario

In July 2008, Statistics Canada released facts and figures about the Canadian business community. The figures released indicated that, as of the end of 2007, Canada had more than 2.3 million businesses. (This figure reflects a decline of 100,000 businesses over the course of the year). This number included small businesses that met at least one of three minimum criteria. To qualify as an official small business, the establishment must have at least one paid employee (with regular payroll deductions). The business must have annual revenues of at least $30,000. Finally, the business must be incorporated and have filed a federal tax return at least once in the previous three years.

In regards to self employed Canadians, the number rose at an annualized rate of 1.5 percent between 2000 and 2007.

More than half of all Canadian businesses, some 56 percent, are located in Quebec and Ontario. Roughly a third of the businesses – 36 percent - are located in the western provinces and a mere 7 percent are located on the Atlantic side of the country. Less than 1 percent of Canada's businesses are situated in the Northwest Territories, the Yukon, and Nunavut.

However, when examining the business to population ratio, the numbers swing dramatically. The national average is 70.7 businesses per 1000 population. Ontario and Quebec fall below the national average while the Yukon has the highest ratio at 91.4 establishments per 1000.

Statistics revealed that entrepreneurs were more likely to reside in rural areas, rather than urban centres. The ratio of small businesses relative to population was 50% higher in rural regions of the country.

Finally, the survey concluded that 60 percent of small businesses are situated in areas that have large local populations, affording a strong employee base and good market opportunities.
 
Incorporate in Canada with CorporationCentre.ca
Click. You're incorporated ®

Starting a Small Business Survey: 12% to Establish Internet Enterprises

Starting and owning a small business appears to be the aspiration of many Canadians, according to the findings of a poll conducted for the Royal Bank of Canada (RBC).

Over the next several years, some 3.3 million Canadians intend to start their own business. Moreover, the survey found that there appears to be a change in preferred industry focus of would-be entrepreneurs. The desire to open a retail business dropped by 2 per cent from previous surveys; personal services and arts also dropped by 2 percent; and business services/consultancies dropped by 3 percent. The top industries of choice appear to be Internet related businesses. Nearly 12 percent of those interviewed plan to establish an online enterprise.

The RBC survey also rated advice by veteran entrepreneurs for newcomers to the business world. The top piece of advice was to do thorough research before setting up shop. Know exactly what you're getting into. Learn about your competition and be realistic about what share of the market you can capture.

Other pieces of popular advice of what to do before opening a new business included preparing a detailed business plan, networking with others in the field, allocating time and resources for marketing, surveying potential customers, and selecting the best site for the new enterprise.

The survey revealed that 61 percent of Canadian business owners are satisfied with the way they opened their business and would not change a thing, if they had to start over. More than 60 percent felt that, looking back, they probably should have started at a younger age. 58 percent of those surveyed felt that it would have been beneficial to get more financial advice at the onset.
 
Incorporate in Canada with CorporationCentre.ca
Click. You're incorporated ®

Organizing Your Small Business Home Office

More and more people are operating businesses from home, or keep an office at home. One of the most commonly overlooked tasks is keeping the home office organized.

For those of us who spend many hours deep within the confines of our home office, the surrounding environment all too often takes on the look of a natural disaster. Why not take a few minutes and put some order in your home office? After all, there is nothing worse than talking to an important client on the phone, reaching for the client's file, and coming up with a stack of takeout food menus.

Start throwing things away! Be brutal with your castoffs. Do you really need a collection of telephone directories for the last several years? Chances are slim that there is a growing demand for chewed pencil stubs. Contrary to popular folklore, empty chewing gum boxes prefer not to live on desktops. Choose a few items to throw away each day. You'll feel good about it!

Let's admit it. Almost every bulletin board contains layers of long forgotten items. Try digging down several layers and leave only the current important items. You may even free up space for new memos and current pictures.

How about the junk drawer? That's the drawer with the broken tape dispensers, dried-up pens, broken scissors, etc. It never fails that the special marker that you need is buried under mounds of old junk (and a semi open jar of glue). Take some time to organize that drawer so that you can find what you need, when you need it.

It is not true that every document ever read must stay in the filing cabinet. Old ones can be shredded. Others can be stored in cardboard cartons and put away in a storage area.

Finally, take a good look at your desktop. Take pity on your current work material and allow it to sit in a clean, orderly environment. It will respond in kind by being readily available and easily located when you need it.

Business is all about organization. This should extend to your personal work environment as well.
 
Incorporate in Canada with CorporationCentre.ca
Click. You're incorporated ®

E-commerce Provincial Sales Taxes

E-commerce has greatly increased many retail sales. Businesses, large and small, can now reach customers from coast to coast with relative ease, if they have a presence on the internet. However, a very interesting – and tricky - question arises from all these sales. Does a website vendor in one province selling taxable goods and/or services to customers in other provinces have to charge and remit other provinces' sales taxes?

Would that the answer were simple and straightforward. Just as taxes differ from province to province, so do the requirements for inter-provincial commerce.

Keep in mind that when dealing with tax related issues, it is better to err on the side of caution. Therefore, you should consult with your accountant and/or tax advisor to verify your own personal situation. Similarly, you can obtain detailed information from the finance/revenue ministries of the specific provinces in which you are conducting online business.

There are a number of factors that will determine your tax collection situation. As many small business owners are aware, you are exempt from charging and remitting the GST if you are a small supplier. However, even a business with small supplier status may have to register for GST if they conduct business in provinces that currently have HST (Harmonized Sales Taxes). The GST is part of the HST. Therefore, de facto, you will have to charge and remit provincial taxes in those provinces.

Some provinces have passed legislation requiring out-of-province vendors to register for their provincial taxes. Other provinces "suggest" registering.

Were you aware of the fact that if you, as a vendor, do not collect RST (retail sales tax) in a specific province, the responsibility falls onto the purchaser?

The tax issues are complicated and the requirements, and loopholes, are plenty. Before pursuing your sales in other provinces, check the tax requirements carefully with a qualified tax professional.
 
Incorporate in Canada with CorporationCentre.ca
Click. You're incorporated ®

Need a Small Business Loan?

Eventually, most small businesses need additional capital, whether for start-up purposes or to expand an existing business. The technical process is usually straightforward; you have to ask for the money, whether from a financial institution or a private individual. Either way, the lenders will have some hard questions that you have to answer to their satisfaction. Being properly prepared is definitely to your advantage.

The lender will want to know what the money will be used for and how you will be able to repay the loan. Therefore, you should have a detailed business plan ready at hand as well as cash flow projections for your business. Additionally, a bank or commercial lending institution may wish to review your tax returns.

Prior to your approaching the lender, you may wish to check your credit rating via a credit report. Chances are very good that the lender will order such a report. Check your rating before the lender does. If you do not have a satisfactory credit rating, try and repair it before seeking a loan.

Be well-versed in all the details of your business and its finances, present and projected. Remember that applying for a loan is partly dependant on presentation, not just documents. You have to make an impressionable pitch to the lender and be able to answer all questions satisfactorily.

One area that shouldn't be overlooked is how you plan to share the risk with the lender. How much are you investing personally? This is equally important to the lender as is your knowledge of your business.

Consider preparing to apply for a loan as if you were making the most important sale of your career. If you can adequately impress and convince the person sitting opposite you, you may close the deal.
 
Incorporate in Canada with CorporationCentre.ca
Click. You're incorporated ®

Telephone Etiquette for Small Business 101

It may sound like a trivial subject, but that is far from the truth. Even in this computer age, the telephone is your front line. More often than not, a business is judged by how one is received over the telephone. Give the wrong impression and the transaction is over.

Try and be prompt. Don't let the telephone ring off the hook. No more than a few rings if necessary.

It is important to convey enthusiasm and professionalism. A warm, clear response, coupled with moderate tones and proper language convey a highly, professional image. Accents are most acceptable but improper language is not. Try and avoid using slang and leave professional jargon out of conversations with laymen.

Avoid leaving people on hold for an extended period of time. Even though the music on hold may be quite pleasant, remember to check back every half minute or so. If the desired person is not available, or will not be free to take the call for several minutes, offer to take a message before the caller asks.

We all have bad days. However, the rule of thumb is to leave it at the door. Don't convey your negative feelings to the caller.

Speakerphones should be avoided. The caller can hear when they are speaking to someone on a speaker. It gives the impression that you are simply too busy to lift the receiver.

If your telephone system is automated, be sure that the recorded voice sounds professional and that the information in the system is current.

Finally, be prompt about returning calls. If someone left a message, they do wish to speak to you. Good business sense dictates that a timely reply is the best course of action.
 
Incorporate in Canada with CorporationCentre.ca
Click. You're incorporated ®