Using Content Marketing To Drive Credibility

Raspberries.

 

What does creating original content have to do with raspberries?

 

Nothing. But the mere fact that the word “raspberries” has been randomly dropped into this article is proof positive that this is a piece of original online content. There are plenty of computer programs available to cut corners by churning out robotic content for websites. While those articles are loaded up with facts and figures they won’t have “raspberries:” that original creative flair. That’s what you should be striving to put into your content: originality.

Search engines are getting smarter. Google has launched several algorithm upgrades – the Penguin and Panda updates - which specifically targets websites that produce “spam” content. The Google spiders can tell the difference between an original piece of online content and something that has been “spun” or pasted together with a computer program. The new algorithm updates not only the take a look at the structure of a sentence, they also analyze the relevancy of content , the number of backlinks to the website, the number of times that an article or content gets shared using social media and so many other factors.

Guess which content goes to the top of their rankings? That’s right; it’s the original content. Google wants its users to receive maximum benefit from its searches and you should want the exact same thing for your online visitors. The best way to build up your company brand is through great content that your readers want to share. Here’s what you need to consider with every piece that you write or create:

Teach and Entertain

Readers go online to do two things. Be entertained or find a solution to a problem. Once you have an understanding as to what your target audience wants to do online, you can create the right piece of content that will attract your markets’ attention.  In other words, choose whether each piece that you write or create is going to be informative or fun to consume. You can’t solve all the world’s problems but when it comes to your little corner of cyber space you should be providing solutions that meet their immediate concerns. You should also provide a reason for those users to return to your site. That will only happen if you can put a smile on their face with your content. Get cheeky with the headlines. Don’t shy away from quirky graphics. You can still maintain a professional presence but keep it human and not robotic.

Build Trust and Credibility

Thanks to those Google algorithms, internet surfers are becoming a savvy bunch of readers. They can also quickly spot a “spam” article. Loading up your site with content for the sake of content is going to turn off that visitor. You might not make a sale on that first visit but if you plan your content marketing campaign (or a drip marketing campaign), you can slowly build up trust by creating original content that your target audience will want to read.  Your audience wants to find a reason to not do business with you. So, make sure that any content that you produce specifically targets your intended audience and their needs. When you’ve built that trust they’ll be coming back again and again.

Start a Conversation

With the advent of social media, email and blogs, we get the chance to join and be part of any community. This means we all have a chance to share our experiences and opinions. Give your users that opportunity by inviting them into the discussion. Your content should end with a call to action, whether that’s a link to more articles on your site or a question inviting the reader to leave a comment. Or even sign up for a newsletter. When you engage readers to share their thoughts they’ll come back to see who is commenting on their comments. That’s how you build an online community.

Questions? Feel free to ask and we’ll do our best to answer. (See how that works?!)

 

How to Protect Yourself From Spam

E-mail has become an integral part of our lives, however, the flipside of it is that it can become annoying.

Especially when it comes in the form of spam.   

The definition of spam is that it is any “…unsolicited message or posting, regardless of its content, that is sent to multiple recipients…”  Not only does it clog up your inbox, it can also be dangerous. Spam can contain viruses or phishing emails that try to steal your online identity and credit cards.

It is reported that as much as 94 percent of all emails you receive is considered spam that is not only slowing down servers, affecting the performance of PCs and other computer hardware, but also your work performance too.

There are many tactics that spammers use to gather email addresses. Some set up fake websites to get you to sign up for something in order to capture email addresses while others use advertising malware to send spam. They can also build their email lists by using scripts to compile email addresses from bulletin boards, websites, newsgroups and forums.  Some unethical webmasters will even sell email addresses to spammers.

Just like sending junk mail to your mailbox, spammers send unsolicited email hoping that you’ll buy their products or services. With the cost of emails running in the pennies, spammers can afford to send out millions of emails. They only need a few responses in order to make a profit from their campaigns.

To reduce the amount of spam that comes to your email account, here are a few tips:

1.       Never click on anything in an unfamiliar email.    If you don't know the sender - don't open it! Any response made on an unfamiliar email lets the spammer know that your email address is active and will leave the opportunity for them to send more spam.  Be wary of emails from senders that you don’t recognize that hold attachments. They may certainly have viruses.

2.       Never send personal information through email. Watch out for emails that request any personal information from you. Be careful of any email messages that ask you to send credit card numbers, passwords or any personal information through email. Spammers will create fake e-mails that look like they are from PayPal, Facebook, or other popular sites. In many cases, clicking on these emails will lead you to a third-party site that will try to trick you in providing personal information.  And under any circumstances, do not email anyone your social security number.

3.       Don’t open an unfamiliar email until you have blocked HTML images.  By blocking graphics and HTML images in your emails, it prevents spammers from being alerted when you open the message. Tracking software embedded in the HMTL can identify when an email has been opened by the image that has been uploaded on your browser or email provider.

4.       Watch out for red-flag terms. Beware of phrases, such as "You have won!" , “How to collect your prize!” or "Verify your account." These are ways for spammers to try to get you to click on the email and see if it’s an active email address.

Each of the suggestions above in isolation doesn’t provide you with the best protection. When you combine all of them together, along with using proper anti-spam software, and being wary of divulging personal information online will make for an effective protection against unwanted email.   

Working with CAN-SPAM and the Canadian Privacy Act

The CAN-SPAM Act in the US was created over eight years ago in response to the increasing amount of email spam that people were receiving in their inboxes. However, in spite of the efforts of the government and lawmakers to make it easily understood for everyone, there still is confusion over what exactly does the CAN-SPAM Act does or doesn’t do. 

The US CAN-SPAM Act was created to stem the flow of unsolicited bulk email or spam as a form of commercial advertising, thereby trying to prevent the abuse of email addresses by shady online marketers.  Congress passed the law in 2003 after much debate, becoming effective on January 1, 2004.

In creating the law, Congress has set out basic guidelines for email marketers to follow:

1.       Email marketers should not mislead recipients as to the source or content an email

2.       People should be allowed to decline or unsubscribe from any email message from any source.

However, the CAN-SPAM Act does not restrict any business from sending an unsolicited email to another company for business purposes. However, it does mention that if a person wants to opt-out of receiving emails from a particular company, the business must comply.  Other guidelines are:

·         Any unsolicited messages must not have misleading subject headings.

·         All emails must have an unsubscribe or opt-out link that is valid for 30 days after the email is sent. If the receiver wants to opt-out, you have 10 days to comply with that demand.

·         All ads must be identified as commercial advertisements in the email.

·         Every advertising email that you send out, must have a physical mailing address clearly marked in the email.

·         You cannot sell or share email addresses of people who have unsubscribed from your list.

In Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA) governs email marketing practices in the country.  Enacted in 2004, the PIPEDA is different from the CAN-SPAM act in that it governs how personal information is distributed and managed online.  In brief, it states that:

·         Emails marketers must obtain permission from the recipient when collecting their personal information and must be kept secure once collected. 

·         Any data collected cannot be shared or sold to another party without express permission of the recipient.

·         A double-opt in signup method is required for Canadian residents. 

·         You are liable for any data collected and stored. If there is a data breach, you will be at risk for any damages occurred. 

·         Like the CAN-SPAM act, you must have an unsubscribe link in your email clearly indicated. 

For the typical B2B marketer, these regulations were not meant to be present a challenge. The purpose of both the CAN-SPAM and PIPEDA was to protect the consumer from any scams or phishing attacks that are commonly found in B2C campaigns.  As long as marketers observe the regulations set out by both countries, there should be no problem in sending out emails.

Canada’s New Anti-Spam Legislation – How does it affect your business?

Bill C-28, Canada’s anti-spam legislation, was recently passed and will come into effect later this year. While its intended target is deceptive forms of spam, Canadian small and medium sized businesses should be aware of the Act in order to ensure their compliance when contacting leads, networking and developing marketing campaigns. Here are highlights of the important aspects of Bill C-28 that you and your employees need to know:

Definition of Spam

Generally spam is considered to be mass, unsolicited email from unknown or unwarranted senders. However, the new legislation applies to the sending of “commercial electronic messages”, which can encompass email, instant or text messaging and social media messages and other forms that we may not consider to be spam. Many times information that is sent may not be considered to be spam by the sender, but can be viewed as spam by the recipient. It’s important to think of how the message will be received on the other end before sending.  Hopefully, the yet to be released regulations will provide some added details or thresholds to more readily define the scope of this term.

Expressed and Implied Consent

Electronic messages are not considered spam if the recipient consented to receive the message so it is important that you first determine whether or not you have approval from the recipient to send the message. Consent comes in two forms – express and implied.

Expressed consent, as defined in the Act, is what is known as “opt-in” consent, whereby the person or corporation expressly agrees to be contacted before any communication is sent. Usually this would come in the form of a newsletter subscription sign up, adding an email address to a written or electronic list, or checking a box to receive more information. This is a more viable option for business owners because it is less likely that an issue will be raised from those who have clearly indicated interest.

Implied consent has a broader use, which can actually be beneficial to marketers and small business owners, but could also pose to be harder to prove if any issue arises. According to the new Act, implied consent occurs when “[t]he person who sends the message, the person who causes it to be sent or the person who permits it to be sent has an existing business relationship or an existing non-business relationship with the person to whom it is sent;" (Bill C-28 Sec. 9a).

If a customer has purchased wares or services from your business with the past two years, there is considered to be an existing business relationship between you and your customer, which would be implied consent. There is no time limit on the relationship status if the customer has provided expressed consent for future contact. In terms of expressed and implied consent, it’s best to err on the side of caution and try to gain expressed consent for all users when possible.

Identification

Messages must clearly express to the recipient who the message is coming from, remaining consistent with the branding used when the recipient made initial contact with the company. There must not be any misleading information in the subject line that misrepresents the message or the sender.  All messages are required to include the active contact information and postal address of the sender.

Unsubscribe Option

Businesses who have an email newsletter must have an unsubscribe option clearly stated on each message so that users can easily halt future correspondence at any time. Some users may not know to use the unsubscribe link, so including contact information for your business is important to ensure that recipients are able to contact you in another form in order to be removed from the mailing list. If a client does contact you via other means to be removed from the list, unsubscribe the user manually and notify them of the removal immediately.

Tips for Small Businesses

If you have a newsletter sign up area on your website, make sure your database saves important information such as name and date of sign up – not just the email address - so that you are able to prove consent if a problem arises. Always give your customers your contact information in any messages sent as well as the option to “opt-out” or “unsubscribe” at any time. Customers should not be automatically placed in an email database, they must be able to choose whether or not they would like to receive information from you. Don’t bombard your customers with messages, it can easily frustrate your clients if their inbox is getting constantly filled with messages from you.  Setting up an account with email marketing software can ensure that your messages are compliant with the government rules. Senders who don’t comply with the new regulations can face serious fines, so make sure your messages are useful or informative to the user in some way, this will make customers look forward to your correspondence and make your database grow.

There will be more to come on this important topic when the regulations are released.

Will Anti-Spam Legislation Put Spam Back In The Can?

If you have a computer with internet access, you receive SPAM. All that unwanted "junk mail" that clutters up you e-mail inbox is SPAM. The advertisements, the pleas, pledges and proposals, the prize notices – all this constitutes SPAM. Canada ranks as one of the leading countries for origination of SPAM. Current proposed legislation in Parliament has targeted SPAM but the business community has targeted the legislation.

The Electronic Commerce Protection Act, otherwise known as Bill C-27, will require a marketer to obtain implied or explicit consent from the consumer before sending them an e-mail. The Canadian Marketing Association (CMA), representing 800 of the nation's largest corporations, is lobbying MPs to change the proposed bill. The CMA is proposing that consumers should have to opt out of receiving commercial e-mail messages.

Supporters of the bill in Ottawa fear that an opt-out condition will water down the legislation and render it fairly useless. A similar action took place last year in legislation for telemarketing rules. Altering the bill caused it to have too many exceptions to make it practical to consumers.

The vast amount of SPAM that travels through the internet in Canada today undermines confidence in the internet as a platform for personal and business use. SPAM is considered by many to be an invasion of personal space and consumers are tired of being bombarded by advertisements that do not interest them but merely clutter up their e-mail.

While the business community has a strong vested interest in protecting this advertising option, MPs from both sides of the political arena are uniting to support this bill to protect consumers' rights. Ottawa wants to send a clear message that Canada will no longer be an international haven for SPAM.
 
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