“The customer is always right” is a kernel of received wisdom that has stood the test of time—and will likely remain with us for many years...

Your customers are your company's lifeblood. Without them your business will go belly up. Just because you've got some loyal custom...

  Starting your own business is exciting and also challenging… but you’re finally making your dreams come true of becoming your own bo...

Everyone knows that loyal customers are profitable customers.   They purchase more frequently, buy a broader range of products and talk abou...

Having customer relationship management (CRM) software offers you a lot of advantages in running your business. As a small business, you nee...

Social media is hard to avoid these days – everyone seems to have at least one account on a social media website. So when marketing your com...

More than 40 years ago, a classic episode of The Flintstones featured a segment that was ahead of its time. Fred's wife, Wilma, stars o...

It may sound illogical and absurd but analysts and businesses alike have found that inviting negative criticism can be used to your advantag...

At the end of the day, your product may be outstanding and you may provide terrific value, but, let's face it, times are tough for small...